Second economy in the tourism sector: technology and jobs
DOI:
https://doi.org/10.25145/j.pasos.2015.13.085Keywords:
employment, occupations, self-service, human resourcesAbstract
In general, society has assumed the enormous presence that information and communication technologies (ICT) currently have in any facet of life. This penetration of technology is replacing the jobs on which companies base their activity. This process of automation is a phenomenon that has been studied mainly in the industrial sector, but the advance experienced by technologies means that it is spreading to other productive activities. The tourism sector has been a pioneer in the use of ICTs, although there are no jobs that value their impact on tourism occupations. This article is a basic approach to this issue and aims to be a reflection on the use of ICTs by tourism enterprises.
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