Los medios de comunicación social y las decisiones de compra de los consumidores en el turismo: El caso de Turquía
DOI:
https://doi.org/10.25145/j.pasos.2018.16.073Keywords:
marketing turistico, medios de comunicacion, preferencias de consumo, diseño de compraAbstract
Las redes sociales tienen un papel importante en el proceso de toma de decisiones del consumidor en el turismo como muchas otras empresas. Los comercializadores de turismo y hotelería pueden llegar a más consumidores potenciales en poco tiempo y a un costo menor a través del uso activo de las redes sociales. Este estudio examina el papel de las redes sociales en el proceso de toma de decisiones y las tendencias de compra en línea de los consumidores de turismo y las relaciones potenciales entre la demografía de los participantes
y algunas de las variables, como la información obtenida de las redes sociales, la utilización de las redes sociales para los servicios turísticos, el acto de Compra, influencia e intención de compartir experiencias de viaje. Se utilizó un método de encuesta para recopilar datos de varios usuarios de redes sociales, y se empleó Modelización de ecuaciones estructurales para el análisis de datos. De acuerdo a los resultados; Se encontraron relaciones estadísticamente significativas entre las variables de conocimiento sobre servicios turísticos en los medios y las percepciones de utilización, influencia en los clientes, intención de compartir experiencias y actos de compra de servicios turísticos y de hospitalidad.
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