Liderazgo en turismo y hostelería en tiempos de crisis: moderadores críticos
DOI:
https://doi.org/10.25145/j.pasos.2024.22.029Palabras clave:
Liderazgo, Crisis, Turismo y hostelería, Organizaciones, Factores moderadoresResumen
Las organizaciones y destinos turísticos y hosteleros se esfuerzan cada vez más por resolver y gestionar diversas crisis. Las crisis pueden definirse como acontecimientos inesperados e indeseables, que causan presión, representan una amenaza, provocan incertidumbre y miedo. Se necesita un liderazgo diferente, con una gran capacidad para hacer frente a la incertidumbre, la vulnerabilidad y los contextos caóticos complejos, para tomar decisiones urgentes y rápidas. Este estudio utilizó varios métodos y técnicas complementarios para alcanzar los objetivos propuestos. Se realizó un estudio empírico, aplicando una encuesta, mediante entrevistas semiestructuradas a líderes del sector turístico. En este sentido, este trabajo pretende contribuir a una comprensión más profunda del liderazgo de crisis y la gestión de crisis en escenarios disruptivos, en el turismo y la hostelería. También contribuye a enriquecer la investigación sobre liderazgo de crisis, cuando éstas son cada vez más frecuentes, mucho más globalizadoras y dañinas, y contribuye a capitalizar el aprendizaje y el desarrollo de investigaciones que ayuden a mitigar el futuro impacto negativo de otra crisis.
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Derechos de autor 2024 Ricardo Jorge da Costa Guerra, Maria José Nunes da Silva, Carlos Manuel Martins Costa, Fernando Manuel Florim de Lemos, Eduardo Cordeiro Gonaçlves
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