Turismo y gestión del conocimiento: una revisión bibliográfica integradora

Autores/as

DOI:

https://doi.org/10.25145/j.pasos.2022.20.052

Palabras clave:

Gestão do conhecimento, Processos de gestão do conhecimento, Turismo, Hospitalidade, Revisão integrativa

Resumen

La gestión del conocimiento (GC) se considera una estrategia para crear una ventaja competitiva. Por lo tanto, el objetivo de esta investigación es comprender la aplicación de la GC en el turismo. Se siguieron las directrices de la recomendación PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) para el desarrollo de una revisión bibliográfica integradora, utilizando las bases de datos Scopus y Web of Science, lo que permitió que la revisión fuera transparente y posible de reproducir. Brevemente, los ítems de la lista de verificación y un diagrama de flujo para la selección de artículos, ambos de PRISMA, fundamentaron la forma y el contenido de la revisión, el proceso de selección de los artículos y el diseño central para la información extraída y que permitió el análisis de los datos. Se obtuvo una muestra de 376 artículos, de los cuales 107 cumplían los siete criterios de elegibilidad. En este proceso de búsqueda sistemática y clasificación de los artículos, se utilizó el gestor bibliográfico EndNote, y para cada artículo hubo un análisis por parte de al menos dos investigadores. Los resultados destacados fueron: (1) el turismo va a la zaga de otros sectores económicos en el uso de la GC; (2) la mayoría de los investigadores están localizados en Europa; (3) las revistas más populares para su publicación son del propio ámbito turístico; (4) la mayoría de las investigaciones utilizaron métodos empíricos, con tendencia al enfoque cuantitativo; (5) el énfasis está en los procesos de intercambio y transferencia de conocimiento; (6) énfasis en el conocimiento tácito, dada la complejidad de su gestión.

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Biografía del autor/a

Luana Emmendoerfer, Universidade Federal de Santa Catarina

Doutoranda‌ ‌em‌ ‌Engenharia‌ ‌e‌ ‌Gestão‌ ‌do‌ ‌Conhecimento‌ ‌da‌ ‌UFSC.‌ ‌Mestre‌ ‌em‌ ‌Planejamento‌ ‌Territorial‌ ‌e‌ ‌SocioAmbiental‌ ‌pela‌ ‌Universidade‌ ‌Estadual‌ ‌de‌ ‌Santa‌ ‌Catarina‌ ‌(UDESC).‌ ‌Bacharel‌ ‌em‌ ‌Turismo‌ ‌e‌ ‌Hotelaria‌ ‌pela‌ ‌Universidade‌ ‌do‌ ‌Vale‌ ‌do‌ ‌Itajaí‌ ‌(UNIVALI).‌ ‌Diretora‌ ‌de‌ ‌Estudos‌ ‌e‌ ‌Inovação‌ ‌da‌ ‌Agência‌ ‌de‌ ‌Desenvolvimento‌ ‌do‌ ‌Turismo‌ ‌de‌ ‌Santa‌ ‌Catarina‌ ‌(SANTUR),‌ 

Leonardo Lincoln Leite de Lacerda, Universidade Federal de Santa Catarina

‌Doutorando‌ ‌em‌ ‌Engenharia‌ ‌e‌ ‌Gestão‌ ‌do‌ ‌Conhecimento‌ ‌pela‌ ‌Universidade‌ ‌Federal‌ ‌de‌ ‌Santa‌ ‌Catarina‌ ‌(UFSC).‌ ‌Mestre‌ ‌em‌ ‌Estudos‌ ‌do‌ ‌Lazer‌ ‌pela‌ ‌Universidade‌ ‌Federal‌ ‌de‌ ‌Minas‌ ‌Gerais‌ ‌(UFMG),‌ ‌Belo‌ ‌Horizonte,‌ ‌Minas‌ ‌Gerais.‌ ‌‌Graduado‌ ‌em‌ ‌Turismo‌ ‌pelo‌ ‌Centro‌ ‌Universitário‌ ‌Newton‌ ‌Paiva,‌ ‌Belo‌ ‌Horizonte,‌ ‌Minas‌ ‌Gerais.‌ ‌P‌esquisador‌ ‌bolsista‌ ‌(CAPES)‌ ‌no‌ ‌Doutorado‌ ‌em‌ ‌Engenharia‌ ‌e‌ ‌Gestão‌ ‌do‌ ‌Conhecimento‌ ‌da‌ ‌UFSC.

Marcelo Henrique Otowicz, Universidade Federal de Santa Catarina

Doutorando‌ ‌e‌ ‌Mestre‌ ‌em‌ ‌Engenharia‌ ‌e‌ ‌Gestão‌ ‌do‌ ‌Conhecimento‌ ‌da‌ ‌UFSC.‌ ‌‌Graduado‌ ‌em‌ ‌Engenharia‌ ‌Mecânica‌ ‌pela‌ ‌Universidade‌ ‌Regional‌ ‌Integrada‌ ‌do‌ ‌Alto‌ ‌Uruguai‌ ‌e‌ ‌das‌ ‌Missões‌ ‌(URI‌ ‌Erechim).‌ ‌Pesquisador‌ ‌bolsista‌ ‌(FAPESC)‌ ‌no‌ ‌Doutorado‌ ‌em‌ ‌Engenharia‌ ‌e‌ ‌Gestão‌ ‌do‌ ‌Conhecimento‌ ‌da‌ ‌UFSC

Alexandre Augusto Biz, Universidade Federal de Santa Catarina

Pós-Doutorado Empresarial CNPq realizado no Instituto Stela (2012). Doutor em Engenharia e Gestão do Conhecimento (UFSC, 2009). Mestre em Turismo e Hotelaria (UNIVALI, 2003). Graduado em Turismo e Hotelaria (UNIVALI, 1996). Professor do Departamento de Engenharia do Conhecimento – UFSC. Professor Colaborador do Programa de Pós-Graduação em Engenharia e Gestão do Conhecimento – UFSC.

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Publicado

2022-04-27

Cómo citar

Emmendoerfer, L., Lincoln Leite de Lacerda, L., Henrique Otowicz, M., & Augusto Biz, A. (2022). Turismo y gestión del conocimiento: una revisión bibliográfica integradora. PASOS Revista De Turismo Y Patrimonio Cultural, 20(3), 757–778. https://doi.org/10.25145/j.pasos.2022.20.052