Tourism and knowledge management: an integrative literature review
DOI:
https://doi.org/10.25145/j.pasos.2022.20.052Keywords:
Knowledge management, Knowledge management processes, Tourism, Hospitality, Integrative reviewAbstract
Knowledge Management (KM) is seen as a strategy to create competitive advantage. Therefore, the objective of this research is to understand the application of KM in tourism. The guidelines of the PRISMA recommendation (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) were followed for the development of an integrative literature review, using the Scopus and Web of Science databases thus allowing for the review to be transparent and possible to be reproduced. Briefly, the checklist items and a flowchart for selecting articles, both from PRISMA, substantiated the form and content of the review, the process of selecting the articles, and the central design for the information extracted and enabling the data analysis. A sample of 376 articles was obtained, of which 107 met the seven eligibility criteria. In this process of systematic search and sorting of articles, the bibliographic manager EndNote was used, and for each article there was analysis by at least two researchers. The highlighted results were: (1) tourism lags behind other economic sectors in its use of KM; (2) the majority of researchers are located in Europe; (3) the most popular magazines for publication are from the tourism area itself; (4) most research used empirical methods, with a tendency towards the quantitative approach; (5) the emphasis is on knowledge sharing and transfer processes; (6) emphasis on tacit knowledge, given the complexity of its management.
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Copyright (c) 2021 Luana Emmendoerfer, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite Lacerda, Leonardo Lincoln Leite Lacerda, Marcelo Henrique Otowicz, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Alexandre Augusto Biz, Leonardo de Lacerda
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Likewise, the author(s) understands that the published work may be linked or deposited on any server or included in other publications (republication), provided that the new place and/or new edition references the original publication and acknowledges the authorship and copyright ownership of PASOS RTPC publications.
Authors understand that a plagiarism-self-plagiarism check will be performed, and the article may be removed at any time from the editorial flow.
