El outsourcing hotelero y sus beneficios y riesgos estratégicos. El Caso de Egipto

Tomas F.  Espino-Rodríguez; Mahmoud Gebril Taha

doi:10.25145/j.pasos.2023.21.034

Authors

Tomas F. Espino-Rodríguez Universidad de Las Palmas de Gran Canaria
Mahmoud Gebril Taha Universidad de Las Palmas de Gran Canaria

DOI:

https://doi.org/10.25145/j.pasos.2023.21.034

Keywords:

Outsourcing, Hotel activities, Benefits, Risks, Hotel industry, Hotel sector, Egypt

Abstract

The paper analyses outsourcing in the hotel sector in Egypt. It presents the main levels of outsourcing of the main hotel services or activities. Moreover, it also analyses the main benefits and risks perceived by the surveyed managers of this outsourcing strategy. Data have been collected from 114 hotels in two sun and sand resort cities in Egypt (Sharm el Sheikh and Hurgada). The results indicate that the most outsourced activities are entertainment, transport services, information systems and maintenance with the least outsourced activities as reception, room cleaning, laundry and food and beverage. In terms of perceived benefits, the main benefits relate to the focus on core competencies and helping to cover the urgent needs of the hotel; while the main risks of outsourcing relate to the detrimental impact of outsourcing on the hotel's resources and capabilities and on the hotel's performance.

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Author Biography

Tomas F. Espino-Rodríguez, Universidad de Las Palmas de Gran Canaria

Catedrático de Universidad. Departamento de Economía y Dirección de Empresas

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