Turismo y gestión del conocimiento: una revisión bibliográfica integradora
DOI:
https://doi.org/10.25145/j.pasos.2022.20.052Palabras clave:
Gestão do conhecimento, Processos de gestão do conhecimento, Turismo, Hospitalidade, Revisão integrativaResumen
La gestión del conocimiento (GC) se considera una estrategia para crear una ventaja competitiva. Por lo tanto, el objetivo de esta investigación es comprender la aplicación de la GC en el turismo. Se siguieron las directrices de la recomendación PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) para el desarrollo de una revisión bibliográfica integradora, utilizando las bases de datos Scopus y Web of Science, lo que permitió que la revisión fuera transparente y posible de reproducir. Brevemente, los ítems de la lista de verificación y un diagrama de flujo para la selección de artículos, ambos de PRISMA, fundamentaron la forma y el contenido de la revisión, el proceso de selección de los artículos y el diseño central para la información extraída y que permitió el análisis de los datos. Se obtuvo una muestra de 376 artículos, de los cuales 107 cumplían los siete criterios de elegibilidad. En este proceso de búsqueda sistemática y clasificación de los artículos, se utilizó el gestor bibliográfico EndNote, y para cada artículo hubo un análisis por parte de al menos dos investigadores. Los resultados destacados fueron: (1) el turismo va a la zaga de otros sectores económicos en el uso de la GC; (2) la mayoría de los investigadores están localizados en Europa; (3) las revistas más populares para su publicación son del propio ámbito turístico; (4) la mayoría de las investigaciones utilizaron métodos empíricos, con tendencia al enfoque cuantitativo; (5) el énfasis está en los procesos de intercambio y transferencia de conocimiento; (6) énfasis en el conocimiento tácito, dada la complejidad de su gestión.
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Derechos de autor 2021 Luana Emmendoerfer, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite Lacerda, Leonardo Lincoln Leite Lacerda, Marcelo Henrique Otowicz, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Alexandre Augusto Biz, Leonardo de Lacerda
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.
Confirmo que el trabajo es original (de mi/nuestra autoría), y que no se someterá a otras revistas o publicaciones hasta la resolución definitiva del proceso de revisión en PASOS, RTPC.
Autorizo la publicación de mi trabajo por PASOS, RTPC de acceso abierto y gratuito en cualquiera de los formatos que estime oportunos, por un plazo indeterminado y a título de colaboración no remunerada.
Asimismo, el/los autor/es entiende/n que el trabajo publicado podrá vincularse o depositarse en cualquier servidor o ser incluido en otras publicaciones (republicación), siempre y cuando el nuevo lugar y/o la nueva edición referencie la publicación original y reconozca la autoría y la propiedad del copyright de las publicaciones de PASOS RTPC.
Los/as autores/as entienden que se realizará una comprobación de plagio-autoplagio, pudiendo retirarse el artículo en cualquier momento del flujo editorial
