Importance-performance analysis of private health facilities serving within the scope of medical tourism: Istanbul example

Yeliz Pekerşen; Erkan Gunes; Fatma Canöz

doi:10.25145/j.pasos.2021.19.038

Autores

Yeliz Pekerşen Necmettin Erbakan University
Erkan Gunes Erzincan Binali Yıldırım University
Fatma Canöz Necmettin Erbakan University

DOI:

https://doi.org/10.25145/j.pasos.2021.19.038

Palavras-chave:

Turismo médico, Análise de Importância-Performance, Centro de saúde privado, Turista médico, Istambul, Turquia

Resumo

O objetivo deste estudo é avaliar os itens apresentados nas unidades de saúde privadas que operam em Istambul no âmbito do turismo médico com análise de importância-desempenho, determinar a situação, comparar os níveis de importância e desempenho, proteger os achados com quais achados e focar em quais, é revelado o que acontece em baixa prioridade e possível excesso. Para esse fim, foram coletados dados de turistas médicos que receberam serviços médicos de 15 unidades de saúde privadas que operam em Istambul entre dezembro de 2019 e janeiro de 2020 com uma técnica de pesquisa. Os dados obtidos foram avaliados pela Análise de Importância-Desempenho. Como resultado do estudo; período de espera, fornecimento de informações hospitalares precisas, qualidade de serviço, inspeções legais, tratamento de acompanhamento e baixa taxa de aplicação incorreta de tratamento são os fatores que precisam ser mantidos, e a transparência da política salarial deve ser focada. Além disso, o baixo custo dos serviços hospitalares, o ambiente apropriado para os acompanhantes e a capacidade de receber informações preliminares dos médicos pela Internet estão incluídos na seção de baixa prioridade, e a variedade de serviços oferecidos nos hospitais está na seção de possíveis excessos.

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