A certificação para o turismo sustentável é complementar à certificação ISO 9000? O caso do Hotel Parque del Lago na Costa Rica
DOI:
https://doi.org/10.25145/j.pasos.2011.09.053Palavras-chave:
turismo sustentável, certificacion Turistica, certificação de qualidade, estudo de casoResumo
O valor deste artigo reside no facto de fornecer uma análise comparativa entre as normas ISO 9000:2000 e o padrão de sustentabilidade CST da Costa Rica. O objetivo é obter diferenças e semelhanças entre os dois sistemas de certificação a partir desta comparação e analisar como eles contribuem para a gestão de negócios e sustentabilidade. A análise destaca as mudanças organizacionais que uma empresa deve desenvolver, a fim de alcançar a eficiência e garantir a satisfação do cliente.
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