Entorno institucional y bienestar laboral en la gobernanza del sector turístico: un estudio europeo


  • Deybbi Guadalupe Cuéllar-Molina
  • Ana María Lucia Casademunt
  • Antonia Mercedes García-Cabrera



Palabras clave:

Bienestar laboral, Gobernanza, Teoría institucional, Sector turístico, Países europeos


La distribución de parte de la riqueza y el bienestar generados por la industria turística entre sus empleados y emprendedores, como parte de la comunidad local, representa una de las facetas del turismo social sostenible. La literatura destaca que las prácticas que aplica la empresa turística influyen en el bienestar laboral, al tiempo que advierte que las instituciones nacionales pueden condicionar la adopción de estas prácticas, de manera que las instituciones pueden llegar a representar un desafío para este bienestar. Nuestro trabajo analiza el efecto de las instituciones sobre el bienestar laboral y diferencia entre los colectivos de empleados y emprendedores que actúan en la industria turística. El análisis empírico llevado a cabo con una muestra de 1.352 empleados y 302 emprendedores localizados en 27 países europeos, confirma el efecto de las instituciones sobre el bienestar laboral en la industria turística, siendo este efecto mayor para los empleados que para los emprendedores.


Los datos de descargas todavía no están disponibles.


Baek, K., Kelly, E.L., and Jang, Y.S. 2012. Work-family policies in Korean organizations: Human resources management and institutional explanations. Asian Business & Management 11(5):515-539.

Baum, T. 2007. Human resources in tourism: still waiting for change. Tourism Management 28(6):1383-1399.

Bengochea, A. 2009. Hacia una política turística en Europa: directrices y tendencias recientes. Revista de Análisis Turístico 7:5-21.

Benz, M., and Frey, B.S. 2004. Being independent raises happiness at work. Swedish Economic Policy Review 11(2):95-134.

Benz, M., and Fray, B. S. 2008. Being independent is a great thing: Subjective evaluations of self-employment and hierarchy. Economica 75:362-383.

Björkman, I., Fey, C.F., and Park, H.J. 2007. Institutional theory and MNC subsidiary HRM practices: Evidence from a three-country study. Journal of International Business Studies 38(3):430-446.

Block, J., and Koellinger, P. 2009. I can’t get no satisfaction—Necessity entrepreneurship and procedural utility. Kyklos 62(2):191-209.

Bohdanowicz, P., and Zientara, P. 2009 Hotel companies’ contribution to improving the quality of life of local communities and the well-being of their employees. Tourism and Hospitality Research 9(2):147-158.

Boyd, A. 1997. Employee traps-corruption in the workplace. Management Review 86(8):9–22.

Bramwell, B., and Lane, B. 2011. Critical research on the governance of tourism and sustainability. Journal of Sustainable Tourism 19(4/5):411–421.

Brewster, C. 2007. A European perspective on HRM. European Journal of International Management 1(3):239–259.

Busenitz, L.W., Gómez, C., and Spencer, J.W. ( 2000. Country institutional profiles: Interlocking entrepreneurial phenomena. Academy of Management Journal 43(5):994-1003.

Cantwell, J., Dunning, J.H., and Lundan, S.M. 2010. An evolutionary approach to understanding international business activity: The co-evolution of MNEs and the institutional environment. Journal of International Business Studies 41(4):567-586.

Chen, S. C., and Elston, J. A. 2013. Entrepreneurial motives and characteristics: An analysis of small restaurant owners. International Journal of Hospitality Management 35:294-305.

Cheruiyot, T. K., and Tarus, D. K. 2015. Modeling Employee Social Responsibility as an Antecedent to Competitiveness Outcomes. SAGE Open 5(1):2158244014567418.

Chowdhury, S. D., and Mahmood, M. H. 2012. Societal institutions and HRM practices: an analysis of four European multinational subsidiaries in Bangladesh. International. Journal of Human Resource Management 23(9):1808-1831.

d’Angella, F., De Carlo, M., and Sainaghi, R. 2010. Archetypes of destination governance: a comparison of international destinations. Tourism Review 65(4):61-73.

Danna, K., and Griffin, R. W. 1999. Health and well-being in the workplace: A review and synthesis of the literature. Journal of Management 25(3):357-384.

Diener, E. 2000. Subjective well-being: The science of happiness and a proposal for a national index. American psychologist 55(1):34-37.

Durán-Herrera, J.J., and García-Cabrera, A.M. 2013. Crisis and MNEs as institutional entrepreneurs: An analysis from a co-evolutionary perspective. Proceedings of the 9th Iberian International Business Conference, Braga, Portugal.

Eden, D. 1975. Organizational Membership vs. Self-Employment: Another Blow to the American Dream. Organizational Behavior and Human Performance 1(1):79-94.

Farndale, E., and Paauwe, J. 2007. Uncovering competitive and institutional drivers of HRM practices in multinational corporations. Human Resource Management Journal 17(4):355-375.

Fayos-Solà, E. 2004. Política turística en la era de la globalización. Mediterráneo Económico 5:215-232.

Fortanier, F., and Van Wijk, J. 2010. Sustainable tourism industry development in sub-Saharan Africa: Consequences of foreign hotels for local employment. International Business Review 19(2):191-205.

Gaur, A. S., Delios, A., and Singh, K. 2007. Institutional environments, staffing strategies, and subsidiary performance. Journal of Management 33(4):611-636.

Gonçalves, S. P., and Neves, J. 2012. The Link between Perceptions of Human Resource Management Practices and Employee Well-being at Work. Advances in Psychology Study 1(1):31-38. Gooderham, P. N., Nordhaug, O., and Ringdal, K. 1999. Institutional and rational determinants of organizational practices: Human resource management in European firms. Administrative Science Quarterly 44(3):507-531.

Grant-Vallone, E. J., and Donaldson, S. I. 2001. Consequences of work-family conflict on employee wellbeing over time. Work and Stress 15:214-226.

Greenwood, R., Suddaby, R., and Hinings, C. R. 2002. Theorizing change: The role of professional associations in the transformation of institutionalized fields. Academy of management journal 45(1):58-80.

Gunn, C. 1993. Tourism Planning: Basics, Concepts and Cases. Washington D.C.: Taylor and Francis.

Harris, R.R., O’Neill, J. W., Cleveland, J.N., and Crouter, A.C. 2007. A model of workfamily dynamics of hotel managers. Annals of Tourism Research 34:66-87.

Hofstede, G. 1984. Culture’s consequences: International differences in work-related values. California: Sage Publications.

Hughes, J., and Bozionelos, N. 2007. Work life balance as source of job dissatisfaction and withdrawal attitudes. An exploratory study on the views of male workers. Personnel Review 36(1):145-154.

Hyytinen, A. and Ruuskanen, O-P. 2006. What makes an entrepreneur independent? Evidence from time use survey, The research institute of the Finnish Economy 1029.

Jamal, T.B. 2004. Virtue ethics and sustainable tourism pedagogy: Prognosis, principles and practice. Journal of Sustainable Tourism 12(6):530-545.

Jensen, J.M., Patel, P.C., and Messersmith, J.G. 2013. High-performance work systems and job control: consequences for anxiety, role overload, and turnover intentions. Journal of Management 39(6):1669-1724.

Jolliffe, L., and Farnsworth, R. 2003. Seasonality in tourism employment: human resource challenges. International Journal of Contemporary Hospitality Management 15(6):312-316.

Keith, P.M., and Schafer, R.B., 1980. Role strain and depression in two job families. Family Relations 29:483-488.

Kelly, J. 2004. Social Partnership Agreements in Britain: Labor Cooperation and Compliance. Industrial Relations, 43:267-292.

Kerimoglu, E., and Çiraci, H. 2008. Sustainable tourism development and a governance model for Frig Valley. ITU A| Z 5(2):22-43.

Kuenzi, C., and McNeely, J. 2008. Nature-based tourism. In Global Risk Governance, pp. 155-178. Netherlands: Springer

Kusluvan, S., Kusluvan, Z., Ilhan, I., and Buyruk, L. 2010. The human dimension a review of human resources management issues in the tourism and hospitality industry. Cornell Hospitality Quarterly 51(2):171-214.

ILO 2001. Human resources development, employment and globalization in the hotel, catering and tourism sector, Report for discussion at the tripartite meeting on the human resources development, employment and globalization in the hotel, catering and tourism sector. Geneva: International Labour Office. TMHCT/2001.

Lange, T. 2012. Job satisfaction and self-employment: autonomy or personality? Small Business Economics 38(2):165-177.

Liu, A., and Wall, G. 2005. Human resources development in China. Annals of Tourism Research 32(3):689-71.

Lu, J.W. 2002. Intra and Inter-organizational imitative behaviour: Institutional influences on Japanese firms’ entry mode choice. Journal of International Business Studies 33(1):19-37.

Mazon, A. I. M., Moraleda, L. F., and Fayos-Solà, E. 2012. Turismo como instrumento de desarrollo: Una visión alternativa desde factores humanos, sociales e institucionales. Revista de Turismo y Patrimonio Cultural 10(5):437-439.

Meyer, K.E., Estrin, S., Bhaumik, S.K., and Peng, M.W. 2009. Institutions, resources, and entry strategies in emerging economies. Strategic Management Journal 30(1):61-80.

Moscardo, G. 2014. Tourism and Community Leadership in Rural Regions: Linking Mobility, Entrepreneurship, Tourism Development and Community Well-Being. Tourism Planning & Development 11(3):354-370. North, D. C. 1990. Institutions, institutional change and economic performance. Cambridge: Cambridge university press.

Paauwe, J., and Boselie, P. 2003. Challenging ‘strategic HRM’ and the relevance of the institutional setting. Human Resource Management Journal 13(3):56-70.

Parent-Thirion A 2012. 5th European Working Conditions Survey: Overview Report. Publications Office of the European Union.

Pasamar and Alegre 2015. Adoption and use of work-life initiatives: Looking at the influence of institutional pressures and gender. European Management Journal 33:214-224.

Patzelt, H., and Shepherd, D.A. 2011. Recognizing opportunities for sustainable development. Entrepreneurship Theory and Practice, 35(4):631-652.

Poutsma, E., Ligthart, P. E., and Veersma, U. 2006. The diffusion of calculative and collaborative HRM practices in European firms. Industrial Relations: A Journal of Economy and Society 45(4):513-546.

Riley, M., and Szivas, E. 2003. Pay determination: A socio-economic framework. Annals of Tourism Research 30(2):446-464.

Rok, M., and Mulej, M. 2014. CSR-based model for HRM in tourism and hospitality. Kybernetes 43(3/4):346-362.

Russell, R., and Faulkner, B. 2004. Entrepreneurship, chaos and the tourism area lifecycle. Annals of tourism research 31(3):556-579.

Scott, W.R. 1995. Institutions and organizations. Thousand OAKS, CA: Sage.

Sekiguchi, T. 2013. Theoretical implications from the case of performance-based human resource management practices in Japan: management fashion, institutionalization and strategic human resource management perspectives. International Journal of Human Resource Management 24(3):471-486.

Selznick, P. 1949. TVA and the grass roots; a study in the sociology of formal organization. Berkeley, CA: University of California Press.

Song, H., Liu, J. and Chen, G. 2013. Tourism value chain governance: Review and prospects. Journal of Travel Research 52:15-28.

Stephan, U., and Roesler, U. 2010. Health of entrepreneurs vs. employees in a naional representative sample. Journal of Occupational and Organizational Psychology 83(3):717-738.

Szyliowicz, D., and Galvin T. 2010. Applying broader strokes: extending institutional perspectives and agendas for international entrepreneurship research. International Business Review 19:317-332.

Thite, M., Wilkinson, A., and Shah, D., 2012. Internationalization and HRM strategies across subsidiaries in multinational corporations from emerging economies - A conceptual framework. Journal of World Business 47(2):251-258.

Warr, P. 1987. Work, Unemployment and Mental Health. Oxford: Oxford University Press.

World Competitiveness yearbook 2010. Lausanne, Switzerland: IMD World Competitiveness Center:

Williamson, O.E. 2000. The new institutional economics: Taking stock, looking ahead. American Economic Association 38(3) 595-613.

WTTC 2014. Economic Impact of Travel and Tourism 2014. Annual Update <http://www.wttc.org

WTTC 2015. Economic Impact of Travel and Tourism 2015. Annual Update <http://www.wttc.org



Cómo citar

Cuéllar-Molina, D. G., Lucia Casademunt, A. M., & García-Cabrera, A. M. (2015). Entorno institucional y bienestar laboral en la gobernanza del sector turístico: un estudio europeo. PASOS Revista De Turismo Y Patrimonio Cultural, 13(6), 1387–1399. https://doi.org/10.25145/j.pasos.2015.13.096