A Practical Application of Statistical Gap Analysis in National Park Management in Costa Rica

Juan Antonio Aguirre González

doi:10.25145/j.pasos.2009.07.012

Autores/as

Juan Antonio Aguirre González

DOI:

https://doi.org/10.25145/j.pasos.2009.07.012

Palabras clave:

modelo de expectativas-disconfirmación, administración del turismo, parques nacionales, costa rica

Resumen

Si el crecimiento de turismo que se ha predicho se lleva ha cabo en Costa Rica las áreas protegidas verían los aumentos mayores de sus historia en la próxima década. Un estudio realizado en los parques nacionales Volcán Poas y Volcán Turrialba dos de los parques volcánicos mas importante del país con el fin de hacer disponible a los administradores de los parques nacionales y directores de áreas protegidas, un procedimiento, que permitiese identificar las áreas de interés de los visitantes, utilizando una forma adaptada de la teoría de las expectativas y la discon- firmacion de las expectativas de satisfacción de visitantes a los parques nacionales, y evaluar si los resultados podr- ían ser utilizados para establecer las áreas de la infraestructura del parque, los servicios y las opciones recreativas que necesitan mejora y una administración eficaz para aumentar la satisfacción de visitante. La muestra incluyó 1414 encuestas entre visitantes locales y extranjeros en los dos parques. Las conclusiones indican que el procedi- miento se adaptó a los objetivos del trabajo y fue útil en: a) desarrollando la información para ayudar "a enfocar”, las decisiones de la administración en el corto y mediano plazo y para el desarrollo de los Planes de la Administración del Turismo en los 2 sitios, b) indicando al directores de los parques un mejor proceso de asignación del recurso, bajo las condiciones de la escasez de recursos común en países en desarrollo, c) facilitando, con una metodología sencilla y rápida que puede ser utilizada para "día al día" las decisiones de manejo y el análisis estadístico ,d) identificando las áreas en que la administración de las áreas protegidas necesitan el análisis adicional y e) contribuir así al desarrollo de los programas de investigación socioeconómicas a largo plazo en parques nacionales, y f) la importancia "verdadera" del las actividades de la información y educación en parques nacionales, combinación de actividades que parece ser crítica para aumentar la satisfacción entre los visitantes a parques nacionales y especialmente para la comprensión de si las necesidades de los visitantes y sus esperanzas concuerdan con la que se esta haciendo.

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Biografía del autor/a

Juan Antonio Aguirre González

PhD. Chair. Catedra de Emprendeduria. Escuela de Administracion de Negocios. Universi- dad Interamericana de Costa Rica. Laureate International Universities

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