Asignación de recursos, satisfaccción del visitante, administración y manejo de parques nacionales en Costa Rica, Honduras y Nicaragua

Autores/as

  • Juan Antonio Aguirre González

DOI:

https://doi.org/10.25145/j.pasos.2007.05.026

Palabras clave:

Satisfacción, Modelo expectativas-desconfirmacion, Manejo de parques nacionales, Asignación presupuestaria, Centro América

Resumen

El rápido crecimiento en él numero de nuevos visitantes, que se prevé ocurrirá en los parques nacionales de la América Central en los próximos años, hace necesario que los administradores de parques de la región consideren cada vez mas el nivel de satisfacción de los visitantes, por lo que se les ofrece a los visitantes en materia de infraestructura, servicios y opciones recreativas, en sus procesos de planificación y manejo de los parques. Un estudio basado en 915 encuestas, 312 a visitantes de origen local y 603 a visitantes de origen extranjero fue realizado en Honduras, Nicaragua y Costa Rica, con el fin de determinar la brecha en satisfacción de los visitantes  con la infraestructura, los servicios y las opciones recreativas, utilizando una forma modificada del modelo de brecha basado en la teoría de las expectativas-desconfirmacion. El estudio encontró que había diferencias y semejanzas significativas al nivel de 95% de probabilidad entre las caracterizas socio-demográficas y los niveles de satisfacción de los visitantes locales y extranjeros a los diferentes parques y entre los visitantes locales y extranjeros en cada  parque.  Modelos  estandarizados  fueron  identificados  para  cada  parque  en  cada  categoría  de visitante los cuales permitieron identificar aquellas variables que más influenciaban la brecha en satisfacción. El material anterior permitió además identificar aquellas áreas más importantes a las cuales se les deberían  asignar recursos financieros para mejorar en el corto plazo los niveles de satisfacción de los visitantes.

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Biografía del autor/a

Juan Antonio Aguirre González

Juan Antonio Aguirre González. Ph.D. es economista ambiental y de la recreación. The School  for Field Studies. Center for Sustainable Development. Apartado 150-4013. Atenas. Alajuela. Costa Rica.

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Publicado

2007-10-09

Cómo citar

Aguirre González, J. A. (2007). Asignación de recursos, satisfaccción del visitante, administración y manejo de parques nacionales en Costa Rica, Honduras y Nicaragua. PASOS Revista De Turismo Y Patrimonio Cultural, 5(3), 353-370. https://doi.org/10.25145/j.pasos.2007.05.026