Evolución de los efectos de la educación y la temporalidad sobre la productividad laboral de la hostelería mediterránea

Jesús César Rodríguez Morales; Lilia C. Alonso Gutiérrez; Olga González-Morales; Manuel Gonzalez-De la Rosa

doi:10.25145/j.pasos.2026.24.001

Autores

Jesús César Rodríguez Morales Departamento de Dirección de Empresas e Historia Económica, Facultad de Economía, Empresa y Turismo, Universidad de La Laguna. https://orcid.org/0009-0000-8507-6052
Lilia C. Alonso Gutiérrez Departamento de Economía Aplicada y Métodos Cuantitativos, Facultad de Economía, Empresa y Turismo, Universidad de La Laguna. https://orcid.org/0000-0003-4427-2115
Olga González-Morales Departamento de Economía Aplicada y Métodos Cuantitativos, Facultad de Economía, Empresa y Turismo, Miembro de ISTUR, Universidad de La Laguna. https://orcid.org/0000-0002-3754-2300
Manuel Gonzalez-De la Rosa Departamento de Dirección de Empresas e Historia Económica, Facultad de Economía, Empresa y Turismo, Universidad de La Laguna. https://orcid.org/0000-0002-0321-1749

DOI:

https://doi.org/10.25145/j.pasos.2026.24.001

Palavras-chave:

setor de hotelaria, educação, temporalidade, produtividade do trabalho, países europeus

Resumo

Este trabalho analisa a evolução da produtividade do trabalho no setor hoteleiro, prestando especial atenção ao papel da educação e da temporalidade como fatores determinantes. O estudo centra-se nos países mediterrâneos da União Europeia com maior especialização turística e compara os principais indicadores do setor hoteleiro com os do conjunto das atividades económicas. Através de uma análise descritiva e de técnicas de escalonamento multidimensional, confirma-se que um maior nível educativo da população empregada impulsiona a produtividade do trabalho, enquanto uma elevada taxa de temporalidade a afeta negativamente. Os resultados evidenciam a necessidade de implementar estratégias que promovam a formação contínua e a estabilidade laboral para melhorar a competitividade do setor.

Downloads

Não há dados estatísticos.

##plugins.generic.pfl.publicationFactsTitle##

##plugins.generic.pfl.thisArticle##

##plugins.generic.pfl.otherArticles##

##plugins.generic.pfl.peerReviewers##

##plugins.generic.pfl.numPeerReviewers##

##plugins.generic.pfl.averagePeerReviewers##

##plugins.generic.pfl.reviewerProfiles## Indisp.

##plugins.generic.pfl.authorStatements##

##plugins.generic.pfl.dataAvailability##

##plugins.generic.pfl.dataAvailability.unsupported##

##plugins.generic.pfl.averagePercentYes##

##plugins.generic.pfl.funders##

##plugins.generic.pfl.funders.no##

##plugins.generic.pfl.numHaveFunders##

##plugins.generic.pfl.competingInterests##

Indisp.

##plugins.generic.pfl.averagePercentYes##

##plugins.generic.pfl.forThisJournal##

##plugins.generic.pfl.otherJournals##

##plugins.generic.pfl.articlesAccepted##

##plugins.generic.pfl.numArticlesAccepted##

##plugins.generic.pfl.numArticlesAcceptedShort##

##plugins.generic.pfl.daysToPublication##

##plugins.generic.pfl.numDaysToPublication##

145

##plugins.generic.pfl.indexedIn##

##plugins.generic.pfl.indexedList##

##plugins.generic.pfl.editorAndBoard##: ##plugins.generic.pfl.profiles##
##plugins.generic.pfl.academicSociety##: PASOS. Revista de Turismo y Patrimonio Cultural
##plugins.generic.pfl.publisher##: Instituto Universitario de Investigación Social y Turismo. Universidad de La Laguna (España) - Instituto Universitario da Maia ISMAI (Portugal)

Referências

Addessi, W. (2014) The productivity effect of permanent and temporary labor contracts in the Italian manufacturing sector. Economic Modelling, 36, 666–672. https://doi.org/10.1016/j.econmod.2013.09.054

AHLA - The American Hotel & Lodging Association. (2024). Beyond Recovery. 2024 State of the Industry Report. AHLA. https://www.ahla.com/sites/default/files/25_SOTI_Report_update.pdf

Allard, G. (2024). Dinamismo del mercado laboral español, la reforma laboral y el mundo laboral que viene. Economistas, (185), 130-138.

Álvarez González, J.A. y González Morales, O. (2006). L’apprentissage, l’innovation et la compétitivité dans les clusters touristiques: une étude comparée entre l’Espagne et l’Italie. Revue d'économie régionale et urbaine, 4, 551-574.

Arbula Blecich, A., Dukić Samaržija, N. & Justinić, K. (2025). Measuring the efficiency and productivity of Mediterranean tourism: a window dea analysis. Tourism and Hospitality Management, 31(1), 1-15. https://doi.org/10.20867/thm.31.1.1

Arici, H. E. & Köseoglu, M. A. (2025). What are the most influential drivers of tourism destination competitiveness? Journal of Destination Marketing & Management, 36, 100990. https://doi.org/10.1016/j.jdmm.2025.100990

Arrow, K. J. (1962). The economic implications of learning by doing. The Review of Economic Studies, 29(3), 155-173. https://doi.org/10.2307/2295952

Asplund, R. y Vuori, S. (1996). Labour force response to technological Change. The Research Institute of the Finnish Economy, Series B, 118.

Ballot, G., Fakhfakh, F. & Taymaz, E. (2001). Firms’ human capital, R&D and performance: a study on French and Swedish firms. Labour Economics, 8(4), 443-462. https://doi.org/10.1016/S0927-5371(01)00038-0

Barney, J. B. & Wright, P. M. (1998). On Becoming a Strategic Player: The Role of Human Resources in Gaining Competitive Advantage. Human Resource Management, 37(1), 31-46. https://doi.org/10.1002/(SICI)1099-050X(199821)37:1%3C31::AID-HRM4%3E3.0.CO;2-W

Baum, T. (2015). Human resources in tourism: Still waiting for change? – A 2015 reprise. Tourism Management, 50, 204-212. https://doi.org/10.1016/j.tourman.2015.02.001

Becker, G. S. (1964). Human capital: A theoretical and empirical analysis, with special reference to education. The University Chicago Press.

Becker, G. S., Murphy, K. M. & Tamura, R. (1990). Human Capital, Fertility, and Economic Growth. Journal of Political Economy, 98(5, Part 2), 12-37. https://doi.org/10.1086/261723

Benhabib, J. & Spiegel, M. M. (1994). The role of human capital in economic development evidence from aggregate cross-country data. Journal of Monetary conomics, 34(2), 143-173.

https://doi.org/10.1016/0304-3932(94)90047-7

Caballero, J., Constantin, M., Holguin, A. & Köpke, S. (2022). How Spanish hospitality companies can overcome the staff-shortage challenge. Mckinsey & Company. https://www.mckinsey.com/industries/travel-logistics-and-infrastructure/our-insights/how-spanish-hospitality-companies-can-overcome-the-staff-shortage-challenge

Cappellari, L., Dell'Aringa, C., & Leonardi, M. (2012). Temporary Employment, Job Flows and Productivity: A Tale of Two Reforms. The Economic Journal, 122(562), F188-F215.

https://doi.org/10.1111/j.1468-0297.2012.02535.x

Capriati, M., Cirillo, V., & Divella, M. (2024). Productivity slowdown across European regions: does non-standard work matter? Regional Studies, 58(9), 1687-1709.

https://doi.org/10.1080/00343404.2023.2281428

López, S. M. C., Guerra, I. R. & Barreal, J. (2025). Theoretical framework and preliminary evaluation of a model for analysing the qualified personnel needing’s in the hotel accommodation sector. Tourism and Hospitality, 6(1), 21. https://doi.org/10.3390/tourhosp6010021

CEDEFOP. (2024). Spain: Upskilling and reskilling in the tourism industry. https://www.cedefop.europa.eu/en/news/spain-upskilling-and-reskilling-tourism-industry

Cimbaljević, M., Demirović, D., Vuksanović, N., Milentijević, N. & Yamashkin, A. A. (2019). A GIS-based analysis of tourist distribution in Montenegro. Journal of the Geographical Institute “Jovan Cvijić” SASA, 69(2), 147-156.

Cohen, W. M. & Levinthal, D. A. (1990). Absorptive capacity: a new perspective on learning and innovation. Strategic Learning in a Knowledge Economy (1st ed.). Routledge. https://doi.org/10.4324/9780080517889

Conde-Ruiz, J. I., García, M., Puch, L. A., & Ruiz, J. (2023). Reforming Dual Labor Markets: "Empirical" or "Contractual" Temporary Rates? (Estudios sobre la Economía Española 2023/36). Fedea. https://documentos.fedea.net/pubs/eee/2023/eee2023-36.pdf

Cowan, R., David, P. A., & Foray, D. (2000). The explicit economics of knowledge codification and tacitness. Industrial and Corporate Change, 9(2), 211-253. https://doi.org/10.1093/icc/9.2.211

Croes, R., Ridderstaat, J. & Shapoval, V. (2020). Extending tourism competitiveness to human development. Annals of Tourism Research, 80, 102825. https://doi.org/10.1016/j.annals.2019.102825

Damanpour, F., Walker, R. M. & Avellaneda, C. N. (2009). Combinative effects of innovation types and organizational performance: A longitudinal study of service organizations. Journal of Management Studies, 46(4), 650-675. https://doi.org/10.1111/j.1467-6486.2008.00814.x

Davenport, T. O. (1999). Human capital. What it is and why people invest in it. Jossey Bass.

David, F. R., David, F R. & David, M. E. (2020). Strategic Management: A Competitive Advantage Approach, Concepts and Cases (17th ed). Pearson.

Gatopoulos, G., Louka, A., Polycarpou, I., & Vettas, N. (2021). Evaluating the Impact of Labour Market Reforms in Greece during 2010-2018 (GreeSE Paper No. 156). Hellenic Observatory, London School of Economics and Political Science. https://www.lse.ac.uk/Hellenic-Observatory/Assets/Documents/Publications/GreeSE-Papers/GreeSE-No156.pdf

Giousmpasoglou, C. & Marinakou, E. (2024). Human resources management in hotels. The contemporary hotel industry: A people management perspective (pp. 129–158). Palgrave Macmillan. https://doi.org/10.1007/978-3-031-52803-3_6

Goh, E., & Baum, T. (2021). Job perceptions of generation Z hotel employees towards working in COVID-19 quarantine hotels: the role of meaningful work. International Journal of Contemporary Hospitality Management, 33(5), 1688-1710. https://doi.org/10.1108/IJCHM-11-2020-1295

Goh, E. & Okumus, F. (2020). Avoiding the hospitality workforce bubble: Strategies to attract and retain generation Z talent in the hospitality workforce. Tourism Management Perspectives, 33, 1006603. https://doi.org/10.1016/j.tmp.2019.100603

Grant, R. M. (1991). The resource-based theory of competitive advantage: implications for strategy formulation. California Management Review, 33(3), 114–135. https://doi.org/10.2307/41166664

Hult, G. M., Hurley, R. F. & Knight, G. A. (2004). Innovativeness: Its antecedents and impact on business performance. Industrial Marketing Management, 33(5), 429-438. https://doi.org/10.1016/j.indmarman.2003.08.015

Javed, M., & Tučková, Z. (2020). The role of government in tourism competitiveness and tourism area life cycle model. Asia Pacific Journal of Tourism Research, 25(9), 997-1011. https://doi.org/10.1080/10941665.2020.1819836

Kornieieva, T., Varela, M., Luís, A. L., & Teixeira, N. (2022). Assessment of labour productivity and the factors of its increase in European Union 27 and Ukrainian Economies. Economies, 10, 11, 287.

https://doi.org/10.3390/economies10110287

Kraemer, T., Gouthier, M. H., & Heidenreich, S. (2017). Proud to stay or too proud to stay? How pride in personal performance develops and how it affects turnover intentions. Journal of Service Research, 20(2), 152–170. https://doi.org/10.1177/1094670516673158

Ledesma Rodríguez, F. J., Lorenzo-Alegría, R. M. & Martín-Rivero, R. (2024). Temporary Employment, Technical Efficiency and Productivity: The Hotel Sector in the Canary Islands. Investigaciones Turísticas, 28, 200-222. https://doi.org/10.14198/inturi.25847

Lev, B. (2000). Intangibles: Management, measurement, and reporting. Rowman & Littlefield.

Lisi, D., & Malo, M. A. (2017). The impact of temporary employment on productivity. Journal for Labour Market Research, 50, 91-112. https://doi.org/10.1007/s12651-017-0222-8

Lucas, R. E. (1988). On the mechanics of economic development. Journal of Monetary Economics 22(1), 3-42. https://doi.org/10.1016/0304-3932(88)90168-7

Madera, J. M., Dawson, M., Guchait, P. & Belarmino, A. M. (2017). Strategic human resources management research in hospitality and tourism: A review of current literature and suggestions for the future. International Journal of Contemporary Hospitality Management, 29(1), 48-67. https://doi.org/10.1108/ijchm-02-2016-0051

Maroto, A. y Cuadrado-Roura, J.R. (2014). La productividad y competitividad en los servicios españoles ¿cómo ha afectado la reciente crisis económico-financiera? Ekonomiaz, 86, 1992-217.

Melchor-Ferrer, E. (2020). Determinants of labour productivity growth in Spanish and Portuguese regions: A spatial shift-share approach. The Annals of Regional Science, 65(1), 45-65.

https://doi.org/10.1007/s00168-019-00973-4

Mingorance Arnáiz, A. C. M., & Pampillón Olmedo, R. (2024). Productividad, informe PISA y mercado laboral. Economistas, (185), 108-117.

Morikawa, M. (2025). Challenges in Improving Productivity in the Service Industry. Japan SPOTLIGHT, March / April 2025(260). https://www.jef.or.jp/journal/

Nguyen, H. T., Le, A. T. T., Phan, A. C. & Nguyen, H. K. (2025). Labour productivity improvement under the impact of total quality management practices and innovation: evidence from Vietnam hotel industry. International Journal of Process Management and Benchmarking, 19(2), 193-219. https://doi.org/10.1504/IJPMB.2025.143988

OECD. (2024). OECD Tourism Trends and Policies 2024, OECD Publishing. https://doi.org/10.1787/80885d8b-en.

OIT – Organización Internacional del Trabajo (2020). Impulsado la Productividad – Una Guía para Organizaciones Empresariales. Organización Internacional del Trabajo.

Orfila-Sintes, F., Crespí-Cladera, R. & Martínez-Ros, E. (2005). Innovation activity in the hotel industry; evidence from Balearic Islands. Tourism Management, 26, 851-865. https://doi.org/10.1016/j.tourman.2004.05.005

Ortega, B., & Marchante, A. J. (2010). Temporary contracts and labour productivity in Spain: a sectoral analysis. Journal of Productivity Analysis, 34(3), 199–212. https://doi.org/10.1007/s11123-010-0185-z

Ottenbacher, M., Shaw, V. & Lockwood, A. (2005). An investigation of the factors affecting innovation performance in chain and independent hotels. In Hospitality & Tourism, Routledge. https://doi.org/10.4324/9780203051689-7

Ozdemir, O. (2020). Board diversity and firm performance in the U. S. tourism sector: The effect of institutional ownership. International Journal of Hospitality Management, 91, 102693. https://doi.org/10.1016/j.ijhm.2020.102693

Park, J. & Min, H. K. (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal Hospitality Management, 90, 102599. https://doi.org/10.1016/j.ijhm.2020.102599

Partale, K. (2020). The tourism value chain: Analysis and practical approaches for development cooperation projects. Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. https://www.switch-asia.eu/site/assets/files/2460/giz_tourism_value_chains_en.pdf

Piore, M. J. (1983). Labor market segmentation: to what paradigm does it belong? The American Economic Review, 73(2), 249–253. http://www.jstor.org/stable/1816850

Polavieja, J. G. (2006). The Incidence of Temporary Employment in Advanced Economies: Why is Spain Different? European Sociological Review, 22(1), 61-78. https://www.jstor.org/stable/3559603

Porter, M. E. (1999). Ser competitivos: nuevas aportaciones y conclusiones. Ediciones Deusto.

Richardson, G. B. (1972). The organisation of industry. The Economic Journal, 82(327), 883–896. https://doi.org/10.2307/2230256

Romer, P. M. (1990). Endogenous technological change. Journal of Political Economy, 98(5, Part 2), 71-102. https://doi.org/10.1086/261725

Schmidt, J. A. & Pohler, D. M. (2018). Making stronger causal inferences: Accounting for selection bias in associations between high performance work systems, leadership, and employee and customer satisfaction. Journal of Applied Psychology, 103(9), 1001–1018. https://doi.org/10.1037/apl0000315

Schultz, T.W. (1961). lnvestment in human capital. The American Economic Review, 51(1), 1-17. https://www.jstor.org/stable/1818907

Shepherd, R. & Cooper, C. (1995). Innovations in Tourism Education and Training. Tourism Recreation Research, 20(2), 14–24. https://doi.org/10.1080/02508281.1995.11014744

Solnet, D., Nickson, D., Robinson, R., Kralj, A. & Baum, T. (2014). Discourse about workforce development in tourism - An analysis of public policy, planning and implementation in Australia and Scotland: hot air or making a difference? Tourism Analysis, 19(5), 609-623. https://doi.org/10.3727/108354214X14116690097936

Sun, J., Zhang, J., Zhang, J., Ma, J. & Zhang, Y. (2014). Total Factor Productivity Assessment of Tourism Industry: Evidence from China. Asia Pacific Journal of Tourism Research, 20(3), 280–294. https://doi.org/10.1080/10941665.2013.877047

Teece, D.J., Pisano, G. y Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533. https://doi.org/10.1002/(SICI)1097-0266(199708)18:7%3C509::AID-SMJ882%3E3.0.CO;2-Z

Thommandru, A., Espinoza-Maguiña, M., Ramirez-Asis, E., Ray, S., Naved, M. & Guzman-Avalos, M. (2023). Role of tourism and hospitality business in economic development. Materials Today: Proceedings, 80(3), 2901-2904. https://doi.org/10.1016/j.matpr.2021.07.059

Von Hippel, E. & Tyre, M. J. (1995). How learning by doing is done: problem identification in novel process equipment. Research Policy, 24(1), 1–12. https://doi.org/10.1016/0048-7333(93)00747-H

Wood, R. C. (2024). Working in hotels and catering. Routledge. https://doi.org/10.4324/9781315002521

WTO - World Tourism Organization. (2023). International Tourism Highlights, 2023 Edition – The impact of COVID-19 on tourism (2020–2022). UNWTO. https://doi.org/10.18111/9789284424986

Yeh, C. M. & Trejos, B. (2013). The influence of governance on tourism firm performance. Current Issues in Tourism, 18(4), 299–314. https://doi.org/10.1080/13683500.2013.820258

Yurynets, R., Yurynets, Z., Denysenko, M., Myshchyshyn, I., & Pekhnyk, A. (2021). The Influence of Educational Competencies of the Staff on the Efficiency of Hotel Companies in the Tourism Sector. In COLINS (pp. 1225-1237).