Turismo e gestão do conhecimento: uma revisão integrativa da literatura
DOI:
https://doi.org/10.25145/j.pasos.2022.20.052Palavras-chave:
Gestão do conhecimento, Processos de gestão do conhecimento, Turismo, Hospitalidade, Revisão integrativaResumo
A Gestão do Conhecimento (GC) é vista como uma estratégia para criar vantagem competitiva. Para tanto, o objetivo desta pesquisa é compreender a aplicação da GC no turismo. Seguiram-se as diretrizes da recomendação PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) para desenvolvimento de revisão integrativa da literatura, utilizando as bases de dados Scopus e Web of Science. Obteve-se uma amostra de 376 artigos, sendo que 107 atenderam aos critérios de elegibilidade. Os resultados em destaque foram: (1) o turismo apresenta um atraso na adoção da GC; (2) a maioria dos pesquisadores se localiza na Europa; (3) as revistas mais procuradas para publicação são da própria área do turismo; (4) a maioria das pesquisas utilizou métodos empíricos, com tendência para a abordagem quantitativa; (5) ênfase nos processos de compartilhamento e transferência de conhecimento; (6) ênfase no conhecimento tácito, dada a complexidade ligada ao seu gerenciamento.
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Copyright (c) 2021 Luana Emmendoerfer, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite Lacerda, Leonardo Lincoln Leite Lacerda, Marcelo Henrique Otowicz, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Leonardo Lincoln Leite de Lacerda, Alexandre Augusto Biz, Leonardo de Lacerda
Este trabalho está licenciado sob uma licença Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Confirmo que o trabalho é original (de minha/nossa autoria), e que não será submetido a outras revistas ou publicações até a resolução final do processo de revisão em PASOS, RTPC.
Autorizo a publicação do meu trabalho por PASOS, PSTN de acesso livre e aberto em qualquer dos formatos que considere oportuno, por tempo indeterminado e como colaboração não remunerada.
Da mesma forma, o(s) autor(es) entende(m) que o trabalho publicado pode ser vinculado ou depositado em qualquer servidor ou incluído em outras publicações (republicação), desde que o novo local e/ou a nova edição façam referência à publicação original e reconheçam a autoria e propriedade de direitos autorais das publicações PASOS RTPC.
Os autores entendem que uma verificação de plágio autoplágio será realizada, e o artigo poderá ser removido a qualquer momento do fluxo editorial.
