Lasting social relations between cruise ship crew and resident population, analysis of the Cozumel case from the theory of social exchange
DOI:
https://doi.org/10.25145/j.pasos.2018.16.075Keywords:
cruises, cruise ship, crew members, cozumel, social exchange theroryAbstract
Up to this date, there are few articles that deal with the problems faced by cruise ship crew members. Furthermore, said problems, when dealt with, do not engage with the problems within a theoretical framework that might permit a better comprehension of the effects caused by these agents when they come off the ships on their free time. For those reasons, the present research focuses on explaining the relations between the cruise-ship crew-members and local residents of the island of Cozumel using Social Exchange Theory to analyse their interaction and the relevance of the same to the destination. The findings demonstrate that even when there is a cost-benefit interaction, long-lasting relationships with reciprocal exchanges are notable, leading to diverse intercultural effects in Cozumel that must be studied in depth in future research. The preliminary information should make local managers and researchers reflect on the potential importance of cruise ship crew members as agents in cruise ports.
Downloads
References
Administración Portuaria Integral de Quintana Roo. 2015. APIQROO, Estadísticas. Disponible en: http://www.apiqroo.com.mx/estadistica/. Consultado el: 05/03/2015.
Andereck, K. L., Valentine, K. M., Knopf, R. C., & Vogt, C. 2005. Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4): 1056–1076.
Ap, J. 1992. Residents’ perceptions on tourism impacts. Annals of Tourism Research, 19(4): 665–690.
Axelrod, R. 1984. The evolution of cooperation. Nueva York, NY, E.U.: Basic Books.
Bardin, L. 2002. Análisis de contenido. Madrid, España: Ediciones Akal.
Blau, P. 1964. Exchange and power in social life. Nueva York, NY, E.U.: Wiley.
Boy, C. y Neumann, S. 2012. Regulatory Frameworks of the Cruise Industry. En: Vogel, M., Pathanassis, A. Y Wolber, B. The Business and Management of Ocean Cruises. Wallingford, UK: CAB International.
Brida, J., y Zapata, S. 2010. Cruise Tourism: Economic, Socio‑Cultural and Environmental Impacts. International Journal of Leisure and Tourism Marketing, 1(3): 205‑226.
Brunt, P., y Courtney, P. 1999. Host perceptions of sociocultural impacts. Annals of tourism Research, 26(3): 493‑515.
Business Research & Economic Advisors 2015. Economic Contribution of Cruise Tourism to the Destination Economies, Vol.I & II. Exton, USA: BREA.
Crew Center 2017. Find out: How many crew members work in the cruise industry? Disponible en: http://crew‑center. com/find‑out‑how‑many‑crew‑members‑work‑cruise‑industry. Consultado el: 04/03/2017.
Cruise Lines International Association Inc. 2017. 2017 CLIA State of the Industry. Disponible en: http://www.cruising.org/about‑the‑industry/ research/2017‑state‑of‑the‑industry. Consultado el: 10/01/2017.
Dowling, R. 2006. The Cruising Industry. En: Dowling, R. Cruise Ship Tourism. London, UK: CABI.
Dugatkin, L. A. 1977. Partner choice, game theory and social behavior. Journal of Quantitative Anthropology, 5: 3‑14.
Edwards, W. 1954. The theory of decision making. Psychological Bulletin, 51, 380‑417. http://dx.doi.org/10.1037/ h0053870 Florida‑Caribbean
Cruise Association 2015. Cruise Industry Overview, State of the Cruise Industry. Pembroke Pines, Florida, FCCA. García, E. (2015). Comportamiento de los tripulantes de cruceros en Cozumel, México. Revista Turismo y Desarrollo Local TURyDES, 8(19): 1‑8.
Gibson, P. 2008. Cruising in the 21st century, who works while others play? International Journal of Hospitality Management, 27(1): 42‑52.
Gibson, P., y Bentley, M. 2006. A Study of Impacts: Cruise Tourism and the South West of England. Journal of Travel and Tourism Marketing, 20: 63‑77.
Henry, J., & Thyne, M. 2007. Getting them off the Boat: An Exploratory Study into Cruise Ship Passenger and Crew Motivations to Disembark. In Australian and New Zealand Marketing Academy, ANZMAC Conference .2007: 684‑691.
Homans, G. C. 1961. Social behavior: Its elementary forms. Nueva York, NY, E.U.: Harcourt Brace & Jovanovich.
Instituto Nacional de Estadística y Geografía 2015. Panorama Socioeconómino del Estado de Quintana Roo. Disponible en: http://www.inegi.org. mx/prod_serv/contenidos/espanol/bvinegi/productos/ce nsos/poblacion/2010/panora_socio/qroo/ Panorama_QRoo.pdf. Consultado el: 2/07/2015
Jennings, G. 2001. Tourism Research. Milton: John Wiley & Sons.
Johnson, D. 2002. Environmentally Sustainable Cruise Tourism: A Reality Check. Marine Policy, 26: 261‑270.
Kantor, J. R. 1959. Interbehavioral psychology. Chicago, IL, E.U.: Principia Press.
Kerswill, M., y Mair, H. 2015. Big Ships, Small Towns: Understanding Cruise Port Development in Falmouth, Jamaica. Tourism in Marine Environments, 10(3‑4): 189‑199.
Klein, R. 2003. Cruising‑Out of Control: The Cruise Industry, The environment, Workers, and the Maritimes. Canadian Centre for Policy Alternatives. 27.
Klein, R. 2011. Responsible Cruise Tourism: Issues of Cruise Tourism and Sustainability. Journal of Hospitality and Tourism Management, 18: 107‑116.
Krippendorf, J. 2010. The Holiday makers. Oxford: Butterworth‑Heinemann.
Lepp, A. 2006. Residents’ attitudes towards tourism in Bigodi Village, Uganda. Tourism Management, 28: 876‑885.
Lloyd, N., Henry, J. y Thyne, M. 2011. Do Passengers Listen to their Crew? The Use of Word‑of‑Mouth Recommendations on Board a Cruise Ship. Journal of Hospitality and Tourism Management, 18: 88‑94.
Lois, P., Wang, J., Wall, A. y Ruxton, T. 2004. Formal Safety Assessment of cruise ships. Tourism Management, 25: 93‑109.
Martínez. C. 2008. Configuración Territorial del Turismo en las Costas de la Isla de Cozumel. Teoría y Práxis, 5: 343‑357.
Mathieson, A., y G. Wall 1982. Tourism: Economic, Physical and Social Impacts. New York: Longman. Monterrubio, J. C., Sosa, A. P., & Josiam, B. M. (2014). Spring break e impacto social en Cancún, México. Un estudio para la gestión del turismo. Anuario Turismo Y Sociedad Universidad Externado de Colombia, 15: 149–166.
Morales Domínguez, J. F. 1978. La teoría del intercambio social desde la perspectiva de Blau. Revista Española de Investigaciones Sociológicas ‑ REIS, 1(4): 129–146.
Palafox, A., Aguilar, A., y Anaya, J. 2015. Cozumel y la Transformación de su Paisaje por el Turismo de Cruceros. Revista de Ciencias Sociales, 149: 103‑115.
Petrick, J., y Durko, A. 2015. Segmenting Luxury Cruise Tourists Based on their Motivations. Tourism in Marine Environments, 10, (3‑4): 149‑157.
Polat, N. 2015. Technical Innovations in Cruise Tourism and Results of Sustainability. Procedia, Social and Behavioral Sciences, 195: 438‑445.
Ribes, E. 2001. Functional dimensions of social behavior: Theoretical considerations and some preliminary data. Revista Mexicana de Análisis de la Conducta, 27: 285‑306.
Ribes, E., & López, F. 1985. Teoría de la conducta: un análisis de campo y paramétrico. México, D.F.: Trillas.
Ribes, E., & Pulido, L. 2015. Reciprocidad, Tipos De Contingencias Sociales Sistémicas Y Lenguaje: Investigación De Las Interacciones Interindividuales. Revista Mexicana de Psicología, 32(1): 81–91.
Santander, L. y Ramos, M. 2011. El nacimiento de un destino turístico en el Caribe Mexicano. Cozumel, de Isla abandonada a puerto de cruceros. El Periplo Sustentable, 21: 5‑30.
Shanahan, J., Pelstring, L. y McComas, K. 1999. Using Narratives to think about environmental attitude and behavior: An exploratory study. Society and Natural Resources, 12: 405‑419.
Sharpley, R. 2014. Host perceptions of tourism: A review of the research. Tourism Management, 42: 37–49.
Thibaut, J. & Kelley, H. 1959. The social psychology of groups. Nueva York, NY, E.U.: Wiley.
Thyne, M., James, H., & Lloyd, N. 2015. Land Ahoy, How Cruise Passengers Decide on Their Shore Experience. Tourism in Marine Environments, 10, (3‑4): 177‑187.
Vacilachis, I. 2006. Estrategias de Investigación Cualitativa. Argentina, Gedisa.
Van Broeck, A., y Dierckx, G. 2011. Activities of cruise ship employees in Cozumel, Mexico. Études Caribéennes, Disponible en: http: // etudescaribeennes.revues.org /5133?lang=es. Consultado el: 06/01/15.
Véronneau, S., y Roy, J. 2012. Cruise Lines’ Purchasing and Logistics Management. En: Vogel, M., Pathanassis, A. Y Wolber, B. The Business and Management of Ocean Cruises. Wallingford, UK: CAB International.
Weaver, A. 2005. Interactive service work and performative methaphors: The case of the Cruise Industry. Tourist Studies, 5, (1): 5‑27.
Wood, R. 2000. Caribbean Cruise Tourism, Gobalization at sea. Annals of Tourism Research, 27 (2): 345‑370.
Wu, B. 2005. The world Cruise Industry: Aprofile of the Global Labour Market. Cardiff, UK, Seaferers International Research Centre.
Zhao, M. 2002. Emotional Labour in a Globalized Labour Market: Seaferers on Cruise Ships. Seaferers International Research Centre. Cardiff, UK.
Downloads
Published
How to Cite
Issue
Section
License
I confirm that the work is original (of my/our authorship), and that it will not be submitted to other journals or publications until the final resolution of the review process in PASOS, RTPC.
I authorize the publication of my work by PASOS, PSTN of free and open access in any of the formats that I deem appropriate, for an indefinite period of time and as a non-remunerated collaboration.
Likewise, the author(s) understands that the published work may be linked or deposited on any server or included in other publications (republication), provided that the new place and/or new edition references the original publication and acknowledges the authorship and copyright ownership of PASOS RTPC publications.
Authors understand that a plagiarism-self-plagiarism check will be performed, and the article may be removed at any time from the editorial flow.
