Evolución de las valoraciones de los hoteles españoles de costa (2011-2014)

JUAN PEDRO MELLINAS; SOLEDAD MARÍA MARTÍNEZ MARÍA-DOLORES; JUAN JESÚS BERNAL GARCÍA

doi:10.25145/j.pasos.2016.14.009

Autores

JUAN PEDRO MELLINAS
SOLEDAD MARÍA MARTÍNEZ MARÍA-DOLORES
JUAN JESÚS BERNAL GARCÍA

DOI:

https://doi.org/10.25145/j.pasos.2016.14.009

Palavras-chave:

hotéis, opiniões, notações, reserva

Resumo

Comentários de hotéis registrados no Booking.com, fornecem informações importantes tanto para viajantes individuais, hoteleiros e pesquisadores da indústria. Desenvolvemos um estudo baseado nesta base de dados, utilizando mais de 1.000 hotéis espanhóis do chamado "sun and beach tourism", que recolhem cerca de 200.000 resenhas de hotéis. Estabelecemos uma diferenciação por província e coletamos duas amostras de dados, espaçadas por dois anos durante o período de 2011-2014. Obtemos várias conclusões sobre as diferenças por províncias e a evolução das avaliações dos hotéis ao longo da actual crise económica.

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