Turnover in the hospitality industry: can reciprocity solve the problem?
DOI:
https://doi.org/10.25145/j.pasos.2013.11.052Keywords:
Human Resources, Companies, TourismAbstract
Loss of employees is one of the main problems for the tourism industry, with many negative impacts on businesses. Human resource management practices, in particular organizational commitment and job satisfaction, are often indicated as possible tools to keep turnover rates down. Reciprocity can be a powerful tool for managing the working relationship. When employees perceive commitment as a key element, which may exceed their expectations, employees will be more willing to demonstrate greater commitment to their organization. The main objective of this theoretical paper is to show how reciprocity can strengthen the working relationship, which increases job satisfaction and commitment, and thus contribute to lower turnover rates
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