Innovación y emprendimiento en el turismo: el caso de un danés
DOI:
https://doi.org/10.25145/j.pasos.2009.07.030Palabras clave:
Emprendeduría, innovación, hospitalidad, PIMEs, Caso de estudioResumen
La industria del turismo está conformada por muchas pequeñas y medianas empresas (PI- MES). Además, la industria del turismo a menudo es menos innovadora que otras industrias PIMES y la falta de motivación, conocimientos y recursos son, a menudo, las principales causas por las que la esta industria no es muy innovadora. Al mismo tiempo, sin embargo, existe un vacío em cuanto a datos en relación com las PIMES y la innovación. Con el fin de contribuir a la provisión de esta carencia de co- nocimiento, el presente documento se basa en el caso de una empresa innovadora. El estudio revela una serie de causas que la han llevado a obtener esta característica y, además, sugiere cómo estos hallazgos pueden trascender el caso de la citada empresa.
Descargas
Citas
Abell, Derek F. 1999 “Competing Today while Preparing for Tomorrow.” Sloan Management Re- view, 40(3): 73-81
Adams, Guy. & White, Jay D. 1994 “Dissertation Research in Public Ad- ministration and Cognate Fields: An Assessment of Methods and Quality”. Public Administration Review, 54(6): 565-576
Ateljevic, Irena & Doorne, Stephen 2001 “‘Staying Within the Fence’: Lifestyle Entrepreneurship in Tourism”. Journal of Sustainable Tourism, 8(5), 378-392
Baker, Michael & Hart, Susan 2007 Product Strategy and Management. 2nd edition. New Jersey: Financial Times/Prentice Hall
Barney, Jay. B. 1996 “The Resource-Based Theory of the Firm”. Organizational Science, 7: 469-481
Bitner, Mary. J., Booms, Bernard H. & Tetreault, Mary S. 1990 “The Service Encounter: Diagnosing Favorable and Unfavorable Incidents”. Journal of Marketing, 54(1): 71-84
Blichfeldt, Bodil. S. 2005 Why do some tourists choose to spend their vacations close to home? IME Report 7/04. Esbjerg: University of South- ern Denmark
Blichfeldt, Bodil S. & Kessler, Inés 2008 “Laidbackland and Legoland”. Paper presented at the 17th Nordic Symposium in Hospitality and Tourism Research. Lillehammer, Norway
Bolin, Rob & Greenwood, Tanya 2003 Tourism Businesses in Australia. Paper no. 34. Canberra: Bureau of Tour- ism Research (as cited by Getz and Carlsen, 2005)
Breen, John., Bergin-Seers, Suzanne, Roberts, Linda, Frew, Elspeth & Carlsen, Jack 2006 Innovation and Change Management for Small and Medium Tourism Enterprises in the Tourist Park Sector. Australia: Cooperative Research Centre for Sustainable Tourism
Buhalis, Dimitri & Cooper, Chris 1998 “Competition or Co-operation? Small and Medium-Size Tourism Enterprises at the Destination”. In Laws, Eric. (Ed.): Embracing and Managing Change in Tourism (324-346). London: Routledge
Burrell, Gibson & Morgan, Gareth 1979 Sociological Paradigms and Organizational Analysis. London: Heinemann
Curran, James & Stanworth, John 1989 “Education and Training for Enterprise: Some Problems of Classification, Evaluation, Policy and Research”. International Small Business Journal, 7(2): 11-22
Drucker, Peter 1985 Innovation and Entrepreneurship. New York: Harper Collins Publishers
Edvardsson, Bo & Olsson, Jan 1996 “Key Concepts for New Service Development”. The Service Industries Journal, 16(2): 140-164
Getz, Donald. & Carlsen, Jack 2000 “Family Business in Tourism”. Annals of Tourism Research, 32(1): 237-258
Getz, Donald & Petersen, Tage 2005 “Growth and Profit-Oriented Entrepreneurship among Family Business Owners in the Tourism and Hospitality Industry”. International Journal of Hospitality Management, 24: 219-242
Hankinton, G.2004 “Relational Network Brands”. Jour- nal of Vacation Marketing, 10(2): 109-121
Heskett, James L. 1986 Managing in the Service Economy. Harvard: Harvard Business School Press
Hjalager, Anne-Mette 2002 “Repairing Innovation Defectiveness in Tourism”. Tourism Management, 23: 465-474
Hjalager, Anne-Mette 2009 “A Review of Innovation Research in Tourism”. Forthcoming in Tourism Management Hoelzl, Ben, Paechlanen,
Harald, Laesser, Christian 2005 ”Imitation Processes of SMTEs – A Special Form of Innovation?” In Keller, Peter & Bieger, Thomas (Eds): Innovation in Tourism – Creating Customer Value (311-322). St. Gallen: AIEST
Ioannides, Dimitri & Petersen, Tage 2003 “Tourism ‘Non-Entrepreneurship’ in Peripheral Destinations: A Case Study of Small and Medium Tourism Enterprises on Bornholm, Denmark”. Tourism Geographies, 5(4): 408-435
Jacob, Marta, Tintóre, Joaquin, Aguilo, Eugeni, Bravo, Alfonso & Mulet, Juan 2003 “Innovation in the Tourism Sector: Results from a Pilot Study in the Balearic Islands”. Tourism Economics, 9(3), 279-295
Jantzen, Christian, Blichfeldt, Bodil S., Østergaard, Per & Jepsen, Anna L. 2007 “I Slaraffenland. Oplevelsen af ‘ingenting’ på campingpladsen”. In Jantzen, Christian. & Rasmussen, Tove (Eds.): Forbrugssituationer. Perspektiver på oplevelsesøkonomi (83-124). Aalborg: Aalborg Universitetsforlag
Kirzner, Israel M. 1979 Perception, Opportunity, and Profit: Studies in the Theory of Entrepreneurship. Chicago: University of Chicago Press
Lashley, Conrad 2000 “In Search of Hospitality: Towards a Theoretical Framework”. Hospitality Management, 19: 3-15
Levitt, Theodor 1969 “Marketing Myopia”. Harvard Busi- ness Review, july/august: 3-13
McDaniel, Bruce A. 2000 “A Survey of Entrepreneurship and Innovation”. Social Science Journal, 37(2): 277-285
McKercher, Bob & Bill Robbins 1998 “Business Development Issues Affecting Nature-Based Tourism Operators in Australia”. Journal of Sustainable Tour- ism, 6(2): 173-188
Morrison, Alison, Rimmington, Mike & Williams, Claire 1999 “Entrepreneurship in the Hospitality, Tourism and Leisure Industry”. Oxford: Butterworth Heinemann
O’Dell, Tom 2005 “Experiencesscapes”. In O’Dell, Tom & Billing, Peter (Eds): Experiencess- capes (11-33). Copenhagen: Copenhagen Business School Press
Orfila-Sintes, Francina, Crespi-Cladera, Rafel & Martinez-Ros, Ester 2005 “Innovation Activity in the Hotel Industry: Evidence from Balearic Hotels”. Tourism Management, 26(6): 851-865
Palmer, Stephen. & Raftery, James 1999 “Opportunity Cost”. British Medical Journal, 5: 1551-1552
Penrose, Edith 1959 The Theory of the Growth of the Firm. New York: Wiley
Perry, Chad, Riege, Andrew & Brown, Les 1998 “Realism Roles OK: Scientific Paradigms in Marketing Research about Networks”. In Gray, Brendan F. & Deans, Kenneth R. (Eds): Proceedings of the Australia New Zealand Marketing Academy Conference (1947-1959). Denedin New Zealand: Department of Marketing, University of Otage
Peteraf, Margaret 1993 “The Cornerstones of Competitive Advantage: A Resource-Based View”. Strategic Management Journal, 14: 179-191
Pfeffer, Jeffrey 1981 “Management as Symbolic Action: The Creation and Maintenance of Organizational Paradigms”. In Cummings, Larry L. & Shaw, Barry M. (Eds): Re- search in Organizational Behavior, vol. 3, pp. 1-52. Greenwich, CT: JAI Press
Pikkemaat, Birgit 2008 “Innovation in Small and Medium- Sized Tourism Enterprises in Tyrol, Austria”. Entrepreneurship and Innovation, 9(3), 187-197
Roberts, Lesley & Hall, Derek 2001 “Rural Tourism and Recreation; Principles to Practice”. Wallingford: CABI
Rumelt, Richard 1984 “Towards a Strategic Theory of the Firm”. In Lamb, Robert (Ed): Competitive Strategic Management (556-570). New Jersey: Prentice-Hall
Schumpeter, Joseph 1934 The Theory of Economic Development. Oxford: Oxford University Press
Seymour, Richard G. 2006 “Hermeneutic Phenomenology and International Entrepreneurship Research”. Journal of International Entrepreneurship, 4: 137-155
Shaw, Gareth & Williams, Allan M. 1990 “Tourism Economic Development and the Role of Entrepreneurial Activity”. In Cooper, Steven (Ed): Progress in Tourism, Recreation and Hospitality Management (67-81), vol. 2. London: Bell- haven
Shaw, Gareth & Williams, Allan M. 1998 “Entrepreneurship, Small Business Culture and Tourism Development”. In Ioannides, Dimitri & Debbage, Keith (Eds): Economic Geography of the Tourist Industry: A Supply Side Analysis (235-255). London: Routhledge
Shaw, Gareth & Williams, Allan M. 2009 “Knowledge Transfer and Management in Tourism Organizations: An Emerging Research Agenda”. Tourism Management, 30: 325-335
Smircich, Linda & Stubbart, Charles 1985 “Strategic Management in an Enacted World”. Academy of Manage- ment Review, 10(4): 724-736
Southerton, Dale, Shove, Elizabeth, Warde, Alan & Deem, Rosemary 1998 “Home from Home? A Research Note on Recreational Caravanning”. Lancas-
Stallinbrass, Chris 1980 “Seaside Resorts and the Hotel Ac- commodation Industry”. Progress in Planning, 13: 103-174
Sundbo, Jon 2009“Innovation in the Experience Economy: A Taxonomy of Innovation Organizations”. The Service Industries Journal, 29(4): 431-455
Tetzschner, Helge & Herlau, Henrik 2003 Innovation and Social Entrepreneur- ship in Tourism – A Potential for Local Business Development? IME Working Paper 49/03. Esbjerg: University of Southern Denmark
Thompson, Craig J. 1997 “Interpreting Consumers: A Hermeneutical Framework for Deriving Marketing Insights from the Tests of Consumer Consumption Stories”. Journal of Marketing Research, 34: 438-455
Voss, Chris & Zomerdijk, Leonieke 2007 “Innovation in Experiential Services – An Empirical View”. In Department of Trade and Industry (Eds.): Innovation in Service. Occasional Paper no. 9. London: Department of Trade and Industry
Weick, Karl E. 1979 The Social Psychology of Organizing. Reading, MA: Addison-Wesley
Weiermair, Klaus 2003 “Product Improvements or Innova- tion: What is the Key to Success in Tour- ism?” Innovation and Growth in Tour- ism Conference. Swiss State
Wernerfelt, Birger 1984 “A Resource-Based View of the Firm”. Strategic Management Journal, 5: 171-180
Wickham, Philip A. 2004 Strategic Entrepreneurship. 3rd Edi- tion. Essex: Pearson
Yin, Robert K. 1994 Case Study Research – Design and Methods. 2nd Ed. Thousand Oaks: Sageter: Department of Sociology, Lancaster University
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
Confirmo que el trabajo es original (de mi/nuestra autoría), y que no se someterá a otras revistas o publicaciones hasta la resolución definitiva del proceso de revisión en PASOS, RTPC.
Autorizo la publicación de mi trabajo por PASOS, RTPC de acceso abierto y gratuito en cualquiera de los formatos que estime oportunos, por un plazo indeterminado y a título de colaboración no remunerada.
Asimismo, el/los autor/es entiende/n que el trabajo publicado podrá vincularse o depositarse en cualquier servidor o ser incluido en otras publicaciones (republicación), siempre y cuando el nuevo lugar y/o la nueva edición referencie la publicación original y reconozca la autoría y la propiedad del copyright de las publicaciones de PASOS RTPC.
Los/as autores/as entienden que se realizará una comprobación de plagio-autoplagio, pudiendo retirarse el artículo en cualquier momento del flujo editorial