¿Es la certificación de turismo sostenible complementaria a la norma ISo 9000? El caso del Hotel parque del Lago en Costa Rica
DOI:
https://doi.org/10.25145/j.pasos.2011.09.053Palabras clave:
Turismo sostenible, Certificación turística, Certificación de calidad, Estudio de casoResumen
El valor de este trabajo radica en el hecho de que proporciona un análisis comparativo entre las normas ISO 9000:2000 y las normas de sostenibilidad de Costa Rica CST. Su objetivo es obtener las diferencias y similitudes entre ambos sistemas de certificación, a partir de su compara- ción y del análisis de su contribución a la gestión empresarial y la sostenibilidad. El análisis destaca que los deben realizarse cambios organizativos en la empresa para lograr la eficiencia y garantizar la satisfacción del cliente.
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