El volumen de negocios en el sector de la hostelería: ¿puede la reciprocidad resolver el problema?

  • Guglielmo Faldetta Kore University of Enna
  • Vincenzo Fasone Kore University of Enna
  • Carmelo Provenzano Kore University of Enna
Palabras clave: reciprocidad, lugar de trabajo

Resumen

Las pérdidas de empleados es uno de los principales problemas para la industria del turismo, con muchos impactos negativos en las empresas. Las prácticas de gestión de recursos humanos, en particular, el compromiso organizacional y la satisfacción en el trabajo, a menudo, se indican como posibles instrumentos para que las tasas de rotación no sean más bajas. La reciprocidad puede ser un poderoso instrumento de gestión de la relación de trabajo. Cuando los empleados perciben el compromiso como elemento clave, que puede superar sus expectativas, los empleados estarán más dispuestos a demostrar un mayor compromiso para con su organización. El objetivo principal de este artículo teórico es mostrar cómo la reciprocidad puede fortalecer la relación de trabajo, lo que aumenta la satisfacción laboral y el compromiso, y así contribuir a disminuir las tasas de rotación

Biografía del autor/a

Guglielmo Faldetta, Kore University of Enna

Assistant Professor of Business Organization. Faculty of Economics and Law. Kore University of Enna

Vincenzo Fasone, Kore University of Enna

Assistant Professor of Business Management. Faculty of Economics and Law. Kore University of Enna

Carmelo Provenzano, Kore University of Enna

Assistant Professor of Applied Economics. Faculty of Economics and Law. Kore University of Enna

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Publicado
2013-09-14
Cómo citar
Faldetta, G., Fasone, V., & Provenzano, C. (2013). El volumen de negocios en el sector de la hostelería: ¿puede la reciprocidad resolver el problema?. PASOS Revista De Turismo Y Patrimonio Cultural, 11(4), 583-595. https://doi.org/10.25145/j.pasos.2013.11.052
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