¿Es la certificación de turismo sostenible complementaria a la norma ISo 9000? El caso del Hotel parque del Lago en Costa Rica

  • Kattia Vasconcelos-Vasquez National University of Costa Rica
  • Francisco Balbastre-Benavent Department of Business Administration. University of Valencia (Spain)
  • Ana Maria Redondo-Cano Department of Business Administration. University of Valencia (Spain)
Palabras clave: Turismo sostenible, Certificación turística, Certificación de calidad, Estudio de caso


El valor de este trabajo radica en el hecho de que proporciona un análisis comparativo entre las normas ISO 9000:2000 y las normas de sostenibilidad de Costa Rica CST. Su objetivo es obtener las diferencias y similitudes entre ambos sistemas de certificación, a partir de su compara- ción y del análisis de su contribución a la gestión empresarial y la sostenibilidad. El análisis destaca que los deben realizarse cambios organizativos en la empresa para lograr la eficiencia y garantizar la satisfacción del cliente.


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Cómo citar
Vasconcelos-Vasquez, K., Balbastre-Benavent, F., & Redondo-Cano, A. M. (2011). ¿Es la certificación de turismo sostenible complementaria a la norma ISo 9000? El caso del Hotel parque del Lago en Costa Rica. PASOS Revista De Turismo Y Patrimonio Cultural, 9(04), 543-557. https://doi.org/10.25145/j.pasos.2011.09.053