¿Es la certificación de turismo sostenible complementaria a la norma ISo 9000? El caso del Hotel parque del Lago en Costa Rica

Autores/as

  • Kattia Vasconcelos-Vasquez National University of Costa Rica
  • Francisco Balbastre-Benavent Department of Business Administration. University of Valencia (Spain)
  • Ana Maria Redondo-Cano Department of Business Administration. University of Valencia (Spain)

DOI:

https://doi.org/10.25145/j.pasos.2011.09.053

Palabras clave:

Turismo sostenible, Certificación turística, Certificación de calidad, Estudio de caso

Resumen

El valor de este trabajo radica en el hecho de que proporciona un análisis comparativo entre las normas ISO 9000:2000 y las normas de sostenibilidad de Costa Rica CST. Su objetivo es obtener las diferencias y similitudes entre ambos sistemas de certificación, a partir de su compara- ción y del análisis de su contribución a la gestión empresarial y la sostenibilidad. El análisis destaca que los deben realizarse cambios organizativos en la empresa para lograr la eficiencia y garantizar la satisfacción del cliente.

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Publicado

2011-10-16

Cómo citar

Vasconcelos-Vasquez, K., Balbastre-Benavent, F., & Redondo-Cano, A. M. (2011). ¿Es la certificación de turismo sostenible complementaria a la norma ISo 9000? El caso del Hotel parque del Lago en Costa Rica. PASOS Revista De Turismo Y Patrimonio Cultural, 9(04), 543-557. https://doi.org/10.25145/j.pasos.2011.09.053