Prácticas de DRH en los hoteles clasificados de Orissa: un estudio de las percepciones de los empleados

Autores/as

  • Sampad Kumar Swain
  • Babu P George

DOI:

https://doi.org/10.25145/j.pasos.2007.05.007

Palabras clave:

Prácticas HRD, Hoteles clasificados, Formación profesiona, Promoción, Eficacia organizacional, Orissa

Resumen

En el presente documento se ha tratado de medir la percepción de los empleados sobre las prácticas que revalecen en algunos desarrollos de recursos humanos (HRD) en hoteles clasificados de Orissa. Orissa es un estado del este de India que, desde principios de los años 80, ha concentrado sus esfuerzos de desarrollo en la industria turística en general y en el sector hotelero en particular. No obs- tante, los resultados no se substancian en la cantidad de esfuerzo por muchas razones. La principal crítica realizada se centra en que no se dió la suficiente importancia a la comercialización y descuidaron total- mente aspectos complementarios como el HRD.

Descargas

Los datos de descargas todavía no están disponibles.

Biografía del autor/a

Babu P George

Babu P George is Lecturer in Tourism Studies, School of Management. Pondicherry University, Pondicherry, India-605014

Citas

Airey, D & Nightingale, M. 1981 "Tourism Occupations, career profiles and knowledge", Annals of Tourism Research, Vol.8, Nov.1, , P. 52-68.

Airey, D & Frontistis, A 1997 "Attitudes to Careers in Tourism: An Anglo-Greek Comparison, Tourism Management, Vol.18, No.3, Elsiver Science Ltd. P.149-159.

Anastassaova, L & Purchell, K 1995 "Human Resource in the Bulgarian Hotel Industry: For Command to empowerment”, International Journal of Hospitality Management", Vol.14, No.2, Elsiver Science Ltd.. P. 171-185.

Andrews, S 1994 “A case study on India”. In Baum. T (ed). Human Resource Issues in Inter- national Tourism, Butterworth & Heinemann, London, P. 177- 191.

Arun, M. & Maarukh, E. 1999 Liberalisation and Human Resources Management, A division of Sage Publication, New Delhi,

Bagri, S.C 1999 Status of Travel & Tourism Industry in India .A Futuristic View of Growth,” An International Journal of Tourism. , Vol-41, P-48.

Bala, U. 1990 Tourism in India, Policy and Prospects Arushi Prakashan, New Delhi, , P. 25- 26.

Baladacchino, G 1994 "Peculiar Human Resource Management Practices- A Case Study of Micro State Hotel," Journal of Tourism Management, 15(1), Butterworth & Heinemann , P.46-52.

Baldacchini, G 1995 Total Quality Management in Luxury Hotel: A Critical of Practice, International Journal of Hospitality Management, Vol.14, No.1, Elsvier Science Ltd., P. 67-78.

Baum, T 1995 Managing Human Resources in the European Tourism and Hospitality Industry, Chapman & Hall, University and Professional division, Chennai., P-184-185.

Baum, T 1995 Human resources in tourism: An introduction, In Baum. T (ed). Human Resource Issues in International Tour- ism, Butterworth & Heinemann, Lon- don, P. 3-21.

Bezbaruah M.P 2000 “Indian Tourism Beyond the Millennium”, Gyan Publishing House, New Delhi. P, 167.

BharadwaJ, D. S & Choudhary, M 1997 Contemporary issues in Tourism, Himalaya Publishing House, New Delhi,P-9.

Bhardwaj, D .S 2000 Manpower Development for Tourism Sector in India, Tourism in the New Millennium. Challenges and Opportunities, In Bansal, S. P, Sushama, Khan. S and Mohan, C, (Ed), Abhisekh Publications, Chandigrah. , P. 418-428.

Boella, M.J 1987 “Human Resource Management in the Hotel and Catering industry”, Hutchinson. London, .

Carnegie 1989 Managerial Effectiveness, Published in HRD Communiqué, December, Vol.1, No.12, P.22..

Chand, M 2000 Travel Agency HRD Practices: An Investigation” Tourism in the New Millennium. Challenges and Opportunities, In Bansal, S. P, Sushama, Khan. S and Mohan, C, (Ed) Abhisekh Publications, Chandigrah. , P.429 444.

Charlotte & Echtner, M. 1995 Entrepreneurial Training in Developing Countries, Annals of Tourism Research, Vol.22, No.1, Elsvier Science Limited, . P. 119-134.

Chib, S.N. 1989 Essays on Tourism, Crosssection Publication, New Delhi, P. 77.

Christou, E. S. 1999 Hospitality Management Education in Greece: An Exploratory Study, Journal of Tourism Management, Vol.20, Elsevier Science Ltd., GN. . P. 683-691.

Collins, S , et al.1995 Training for the UK Tour Operating Industry, Journal of Tourism Management Research, Policies and Practices, 15(1) Butterworth & Heinemann, Oxford, UK, , P. 5-8.

Collins, V. R 2000 Becoming a Tour Guide, The principles of Guiding and site attraction” Biddles Ltd, Guildford and King’s Lync, London, . P -5

Conlin, M 1994 Caribbean, In Baum. T (ed). Human Resource Issues in International Tour- ism, Butterworth & Heinemann, London, P-147-159.

Dash, P. K 2000 Management of Tourism Sector in Orissa, Problems and Future Prospects, Unpublished Ph.D Thesis, Utkal University. Orissa . P-174-176.

Dexter, J. L.C 1995 The Quality of Tourism Employment, Journal of Tourism Management, Vol.16, No.2 Elsevier Science Ltd., P - 129-137.

Dhar, P & Sarkar, A. K. 1998 Indian Tourism, Kanishka Publication, New Delhi, , P-27

Doswell, R. 1994 Tourism – How effective management makes the difference, Butterworth and Heinemann , London , P-265-286.

Frank, M.G. O 1997 Asian and Australian dimensions of global tourism development, Analysis of Tourism and Economic Development, Cassell, London, . P-29.

Gee, Y, Choy, D.J.L & Makens, J.C, 1984 The Travel Industry AVI, Westport, P-269-273.

Goel, M. M 2000 Essential for Excellence in Professionals in the Tourism Industry Tourism in the New Millennium. Challenges and Opportunities, In Bansal, S. P, Sushama, Khan. S and Mohan, C, (Ed), Abhisekh Publications, Chandigrah. , P. 439-441

Guerrier, Y 1994 Bali, Human Resource Issues in International Tourism, (ed.)Tom Baum, Butterworth & Heinemann, London. P. 108- 115.

Gunn, A. C. 1988 Issues in Tourism Curricular, Journal of Travel Research Vol-36, P-74-76

Gupta, N.S. 1988 Organisational Theory and Behaviour, Himalayan Publishers, Mumbai, P. 102., Ibid, P.22.

Harris, K.J & Cannon, D.F 1995 Opinions of Training Methods used in the Hospitality Industry: A Call for Review, International Journal of Hospitality Management, Vol.14, No.1, Elsevier Science Ltd., GB. . P. 79-96.

Haywood, .M & Pickworth, J 1994 Human Resource issues in international tourism- A case study on Canada In Baum. T (ed). Human Resource Issues in International Tourism, Butter- worth & Heinemann, London, P-125-146.

Heung, V 1994 Hong Kong In Baum. T (ed). Human Resource Issues in International Tour- ism, Butterworth & Heinemann, London, P.161- 175.

Hijalager, A. M 1997 Innovation Patterns in Sustainable tourism: An Analytical Typology, Tourism Management, Vol.18, No.1, Elsevier Science Limited, Great Britain, , P.35.

Inskeep, E, 1991 Tourism Planning: An Integrated and Sustainable Development Approaches Thomson publication in USA , P. 403-411.

Jafari, J &. Tungut, V, 1994 Human Resources for Tourism, Vol.1, 21, No.3, Elsevier Science Ltd. Annals of Tourism Research. , P. 847-848.

Jain, Y, 1998 Tourism Development –Problems & Prospects A.P.H Publishing Corporation New Delhi, P. 89-90.

James.S. M. 1990 Corporate Travel Management, Pren- tice Hall, New Jersey, UK, . P.41.

Jeffery, M & Wachtel 1995 Transactional Analysis Training for the Travel Industry, Annuals of Tourism Research, VII (3), Special Issue Florida, USA,. P. 456-471

Jha, R. V 2002 "Towards a New Tourism Policy", Feb. 10-16, , P. 1

Kathlen, L. 1993 The Professional Guide- Dynamics of Tour Guiding, Van Nostrand Reinhold, Newyork, P.139.

Khalifah, Z & Shaharuddin, J 1997 Malaysia Tourism in prospective, Cassel, London, ,P-190.

Kontogeorgopoulos, N, 1998 Accommodation, Employment Patterns and Opportunities, Annals of Tourism Research', Vol.25, No.2, Elsevier Science, Limited, G3, , P.314-339.

Kotler, P, Bowsen, J and Makens, J 1996 Marketing for Hospitality and Tour- ism Prentice Hall UK, P -324-331

Kumar, A 1997 Tourism Management, Common Wealth Publisher, New Delhi . P 45

Kuthiala, S .K 2001 Tourism and Hospitality Industry in India, Journal of Service Research, IIMT, Gurgaon, . P- 35- 56.

Langenhove, L. V& Lowyck, E 1994 Belgium In Baum. T (ed). Human Resource Issues in International Tourism, Butterworth & Heinemann, London, P. 116- 124.

Lenka, S. K 1998 Tourism Industry: An Enquiry into its Growth, Problems, Prospects and Strategies in Orissa, Unpublished PH.D Thesis, Utakl University. . P-72.

Macintosh, R.W & Goeldner, C.R. 1986 Tourism Principles, Practices, Philosophies, John Wiley & Sons INC, New York, . P- 31-36

Mahesh, V.S. 1994 Human resource planning and development: a focus on service excellence, In Baum. T (ed). Human Resource Issues in International Tourism, Butter- worth & Heinemann, London, P.30- 45.

Malhotra, R.K 1998. Encyclopaedia of Hotel management and Tourism series, Human Resource issues in Hotel Industry, Anmol Publi- cations Pvt Ltd, New Delhi, . P-10

Mangaraj.S 1999 Human Resource Development Practices, Himalaya Publishing House, New Dehi, Pp-2-28.

Menon, K.M 1999 Tourism Management in India, Print Well Publication, Jeypore, . P. 102.

Mishra, S, 2000 Definition of HRD" A Random Compilation, HRD News Letter, vol.1-1, P.8.

Nankervis A. R & Debrah. Y 1995 Human Resource Management in Hotels: A Comparative Study, Journal of Tourism Management, Vol.16, No. 7, Elsevier Science Ltd Great Britain. , P. 507-513.

Nath, R & Raheja. R 2001 Competencies in Hospitality Indus- try, Journal of Service Research ,IIMT, Gurgaon, , P 25-34

Nebel, E.C, Lee, J .S & Vidakovic, 1995 B Hotel General Manager Cancer Paths in the United States , International Journal of Hospitality Management, Vol. 14, No.314, Elsiver Science Ltd., Great Britain, . P. 245-260.

Negi, J.M. 1990, Regional Development Tourism, Hotel and Travel Trade, RIMA Publishing House, New Delhi, Volume- II., P. 163- 269.

Official Record 2003 Department of Tourism, Government of Orissa. Official records of Indian Institute of Hotel management & Applied Nutrition, Govt. of India, Bhubaneswar.

Olsen M.D et.al. , 2001 A Forces driving changes in the Hospitality Industry in India, Journal of Service Research, IIMT, Gurgaon, ,P 5-12.

Paul, B & Andrew, 1996 C, Recession and the Hotel and Ca- tering Industry: A Regional Perspective, The Service Industries Journal, Vol. 16, No.2, Frankcoss, London, P. 118-139.

Ram, F. & Sanjay, M. 1999 Human Resources Development and Demographic Variation in major state of India, Manpower Journal Vol. XXXV. No.2, July-Sept, P. 29-30.

Rao, T.V. 1991, Reading in Human Resource Devel- opment, 1991, Oxford, New Delhi, P.1-2.

Rebecca, S 1998 Tourism Principles & practices, Longman Publishers, New Delhi. P.458-459.

Riley, M 1994 Labour Market and Vocational Edu- cation, Human Resource Issues in In- ternational Tourism,( Ed) Tom Baum, Butterworth & Heinemann, London,, P. 47- 59.

Ross G.F 1995 Management-Employee Divergences among Hospitality Industry Employee Service Quality Ideals, International Journal of Hospitality Management, Vol.14, No.4, Elsiver Science Limited, P. 11-24, GB.

Ross, D. L 1999 HRM in Tourism and Hospitality Industry, International Perspectives on small to medium sized enterprises, Cas- sel, London, .

Sahoo. K.S 1996 South Eastern Railway’s role in pro- moting tourism in Orissa, Information and Public relations Department, Govt. of Orissa, Bhubaneswar, Pp-29-31

Seth, P. N 1985 Successful Tourism Management, Sterling Publishers Private Ltd., New Delhi, P.51.

Sethi, P 1999 Tourism Planning and Development Rajat Publications, New Delhi, P.15-17. Sharma, K. K.(2000), Planning for Tourism, Sarup & Sons, New Delhi ,P-99-115.

Singh, P.K 1998 “Fifty years of Indian Tourism” Kanishka Publication, New Delhi, . P-165.

Singh, R. 1998 Infrastructure of Tourism in India, Kanishka Publication, New Delhi, P-18.

Singh. S 1997 Developing Human Resources for the Tourism Industry with reference to India, Journal of Tourism Management, Vol.18, No.5 Elsevier Science Ltd. Great Britain, P. 299-306. Sinha, P. C 1997 International Encyclopaedia of Tourism Management, Anmol Publications Pvt. Ltd., New Delhi. P-86.

Sinha, P. D 1991 HRD : The Indian Challenge , Management of Change Through HRD, Edited by B.LMaheswari & D.P Sinha, TATA Mc. Grow Hill Publishing Company, New Delhi P.16-17.

Statistical Bulletin, Department of Tourism, Govt. of Orissa, 2003.

Stephen, F. W & Luiz, M 1994 Tourism Marketing and Management Handbook, Prentice Hall International (UK) Limited.P-14 0.

Swain. S. K 2003 Human Resource Development Practices in Orissa Tourism, Unpublished Ph.D Thesis, Utkal University, Orissa Pp-135-296.

Swarbrooke. J & Horner. S, 2002 Business Travel and Tourism , Butterworth and Heinemann, New Delhi. P. 103-108.

Tenth five year plan 2003 Sectoral policies & programs, Planning commission, 2001- 2007, Govt. of India, New Delhi, Vol.11, P 818 & 827.

Vellas, F & Becherel, L 1995 International Tourism” Macmillan Business, London, P. 66-67.

Wilson, K& Worland, D 1994 Australia”, In Baum. T (ed). Human Resource Issues in International Tour- ism, Butterworth & Heinemann, London, P. 89- 107.

Woods, R.H 1999 Managing Hospitality Human Re- sources, Educational institute of the American Hotel and Motel Association., P-119.

Publicado

2007-01-15

Cómo citar

Swain, S. K., & George, B. P. (2007). Prácticas de DRH en los hoteles clasificados de Orissa: un estudio de las percepciones de los empleados. PASOS Revista De Turismo Y Patrimonio Cultural, 5(1), 81-97. https://doi.org/10.25145/j.pasos.2007.05.007